Ryan Knox Email & Phone Number

Meridian, Idaho, United States

Meridian, Idaho, United States

Meridian, Idaho, United States

Boise, Idaho, United States

Carlsbad, CA

• I received a promotion to the Master Data team for my technical aptitude, attention to detail and strong customer satisfaction focus.
• Lead implementation of SAP Variant Configuration to improve international sales effectiveness
• Lead transitions of legacy product order systems to SAP Variant Configuration
• Maintain operations of the SAP system across all custom golf clubs and logo accessory categories
• Oversee data accuracy for inbound customer orders using XML error reports resulting in customer satisfaction increase and reduction in cost of incorrect sales orders
• Drive business continuity by evaluating, testing and processing SAP Master Data BMC Footprints tickets

Carlsbad, CA

• I was one of two team members out of 20 who were transitioned to the Customer Service Team after the uPro project ended due to my desire to succeed and track record of exemplary customer service.
• Ranked consistently in the top 5% of peers in terms of customer satisfaction survey results
• Reliably led Customer Service team in both first-call resolution rate and volume of inbound phone calls
• Recognized by management as a key contributor to the company’s 2014 top performing Outside Sales Representative based on both retail account and consumer support
• Utilized SAP to process return authorizations, input sales orders, manage inventory and run reporting
• Led internal account management efforts for key retail partner TopGolf

Carlsbad, CA

• I started as a temporary employee and transitioned to part of the full time team after demonstrating strong customer service, technical skills and motivation to grow within the company.
• Increased Customer Satisfaction 1.5% by utilizing SurveyMonkey to obtain and analyze service levels and trends
• Decreased training time of outsource phone team by 25% in creating clear and logical support documentation
• Used issue tracking software (JIRA) to test new features of uPro GPS devices and website features/upgrades prior to launch
• Decreased inbound call volume 5% by interacting with customers, uploading help content and addressing technical issues while overseeing the company’s “Get Satisfaction” online support community

San Diego, CA

• Led Easy Tech team responsible for computer diagnostics, repairs, installations and maintenance for commercial and private clients
• Increased store revenue of computer repair services by 30% each year
• Achieved top sales performer recognition within the business machines department for 2009 extended warranty plan sales