Ryan A. Cleek Email & Phone Number

United States

Menlo Park, CA, US

I manage a team of 10 on the Content Design Recruiting team.

Menlo Park, CA, US

I was responsible for full cycle recruiting and sourcing for Content Design and Taxonomy profiles, and I managed and built interview processes for specialized roles related to written content within Meta's products and applications.

Menlo Park, CA, US

I was responsible for top of funnel sourcing and candidate engagement from outreach to final interview on the Content Design profile.

Hanover, MD, US

Sourced and recruited across all digital & creative and technical areas, including UX, Design, Content Strategy, Marketing, iOS & Android Development, and Front End & Full Stack Engineering.

Oak Park, Illinois, US

• Audit the customer experience of SaaS apps and support sites on up to four devices at a time, resulting in 20% estimated increases in retention
• Lead focus groups and conduct one-on-one interviews to better understand the customer journey and drive empathetic product development
• Partner with multiple client teams to ensure deliverables accurately represent all shareholders’ business interests
• Compose complex decks to present qualitative research findings with rigid attention to detail
• Present findings decks from customer experience audits to audiences of up to 75 attendees, including C-level executives and multiple client teams

San Francisco, California, US

• Won the James Beard Award for Outstanding Service as a member of the prestigious service team
• Maintained extremely disciplined attention to detail throughout rigorous 12-hour shifts
• Coordinated pacing of the 25 course menu for up to 30 people at a time to ensure a steady, relaxed pace and timely conclusion to every experience
• Memorized all dietary restrictions, water and wine selection, and dominant hand preferences in order to orchestrate unobtrusive and intuitive service for all 30 guests’ unique needs
• Engaged guests while manipulating elaborate service pieces and describing food and wine pairings to inform and entertain throughout the interactive, avant-garde experience of dining at Alinea

Chicago, IL, US

• Developed relationships as the point-of-contact for clients requiring ongoing support
• Partnered with client Business Analysis, Underwriting, IT and Legal teams to develop clear, customer-centric web content that met business goals
• Planned, organized, wrote, edited, and presented content for complex website redesign projects
• Facilitated on-site client workshops and research sessions
• Owned the content aspect of communication strategy and web redesign projects, including shaping brand identities, taglines, and calls-to-action
• Conceptualized process flows, site maps, and wireframes for major web redesign projects

Chicago, IL, US

I helped direct Project Coordinators to produce copy and develop wireframes for web-based projects. In addition to producing and organizing content, I assisted the Information Architect with project management and strategy for large, interactive web processes with dozens of potential user pathways.

Chicago, IL, US

I helped our Lead Writer produce copy for marketing, strategic communication programs, web and ecommerce projects. I was also responsible for assisting the Information Architect with wireframe designs and sitemaps.

Bachelor Of Arts (B.A.), Professional, Technical, Business, And Scientific Writing; Minor In Anthropology

High School Diploma, General Studies

Education record