Major duties include assisting high level government employees with all of their IT needsDiagnosed and resolved a critical webcam issue affecting 40% of new laptops during an organization-wide rollout.Identified a problematic driver after extensive research and troubleshooting efforts.Proposed and implemented a permanent solution involving camera uninstallation and factory resets, achieving a 100% success rate.Prevented rollout delays and ensured uninterrupted use of Microsoft Teams for calls, presentations, and meetings.Strengthened problem-solving and technical troubleshooting skills in a high-stakes environment.