Customer Success Manager
Current- Cultivated and developed relationships within book of business of over 400 accounts, using a consultative sales approach to build rapport and discuss client needs.
- Managed the annual renewal of current member contracts, creating upsell and cross-sell opportunities for membership renewals.
- Collaborated closely with key contacts within customer organizations, monitoring customer usage and engagement metrics to identify growth opportunities in e-commerce, API, ERP, site integrations and enhancements.
- Handled customer escalations, working cross-functionally with the account managers to resolve issues effectively.
- Monitored customer satisfaction levels, proactively identifying and resolving issues in a timely and efficient manner.
- Onboarded new customers, ensuring a smooth transition to using PartsBase services.