Ryan Coleman Email & Phone Number

Remote

•Cultivated and developed relationships within book of business of over 400 accounts, using a consultative sales approach to build rapport and discuss client needs.•Managed the annual renewal of current member contracts, creating upsell and cross-sell opportunities for membership renewals.•Collaborated closely with key contacts within customer organizations, monitoring customer usage and engagement metrics to identify growth opportunities in e-commerce, API, ERP, site integrations and enhancements.•Handled customer escalations, working cross-functionally with the account managers to resolve issues effectively.•Monitored customer satisfaction levels, proactively identifying and resolving issues in a timely and efficient manner.•Onboarded new customers, ensuring a smooth transition to using PartsBase services.•Assist in account receivable process insuring payments from clients are made on time to ensure account access.

Scottsdale, Arizona, United States

•Demonstrated success in B2C sales while consistently maintaining an average quota attainment of 115% quarter over quarter, also over producing on department key performance indicators•Proficient in using Salesforce to manage leads and track sales cycle progress•Effectively & efficiently communicated/collaborated with cross-functional team members in order to consistently meet time sensitive deadlines for external customers/clients•Strong attention to detail ensuring accuracy in all aspects of the sales process•Able to quickly and favorably build rapport to establish trust with long-term clients•Highly motivated and proactive in seeking out new opportunities for growth

Scottsdale, Arizona, United States

Efficient with daily bar preparation and setup to ensure team productivity and guest satisfactionConsistently supported team members and guest needs by maintaining drink orders and overall bartop cleanliness Demonstrated expert knowledge in over 600 types of bourbon, whisky, and scotches

Phoenix, Arizona, United States

Managed all production for two product lines in the machine shop that averaged over $100,000 of sales monthly.Directly influenced the growth of the metal shop, helped expand the total workers in the shop from one to three workers and oversaw all work performed in the shop, adhering to all OSHA standards for safetyStarted in a role of warehouse associate and received a promotion to metal shop manager within six months.Continued success of keeping production quality high and in a timely manner with business going month after month.