Worked with business to design and implement an Enterprise Complaint Registry System using GRC tools.Provide operational support for recurring and ad-hoc data analysis requests, including regulatory exams, market conduct exams, operational efficiency and executive management summaries.Currently assessing a spreadsheet management solution to help business partners control change across mission critical Excel-based spreadsheets across the Enterprise.Well versed in SAP suite of BI tools for creation of ad-hoc and self-service reporting, dashboard views and hybrid BI solutions. Highly skilled in risk assessment of technology solutions and their place in business continuation, data security, integration risks and cyber security.

Provides analysis and interpretation of CEO Member Relations data, and currently working as a technical/business resource for Enterprise Complaint Registry implementation.

Evaluated employee-originated ideas for product level improvements and new product development in the Credit Card and Deposit lines. Briefed Product Line Leaders and Bank Executive Management on innovation initiatives. Worked closely with Process Engineering to knowledge-share quick win ideas that required little/no budget to implement.

Data warehousing and BI projects

Designed, Coded, and deployed ASP web applications