Ryan Deleva Email & Phone Number

United States

Chicago, Illinois, United States

Manage the day-to-day operations and oversee the planning and execution of activities related to building services and maintenance programs. Identify and assist in developing facilities service program plans that connect service delivery to organizational strategic objectives. Ensure that various program aspects remain aligned within the programs as well as with broader corporate strategies, plans, and initiatives. Identify and routinely review the client’s service requirements and the methods by which those requirements are met to achieve optimal service delivery practices and results. Assists senior department leadership in developing department strategy, and the techniques and procedures to achieve strategic goals. Drive the continuous improvement process through measuring results, identifying opportunities for improvement. Identify, scope, propose, and implement new opportunities or alternative business solutions and strategies to provide value to one or more stakeholders through new or improved processes and services. Proactively develop and implement solutions to complex and challenging client requirements that fall outside of standard procedure and historical precedent. Collaborate with product managers to develop and implement technology solutions that improve the financial and operational efficiency of service delivery. Develop and manage the vendor network that enables service delivery and negotiate vendor pricing in support of the program. Develop relevant SOPs and oversee training and implementation of the established procedures. Maintain adherence with all client’s administrative and compliance requirements.

Manage the day-to-day operations of 1.4M square feet of facilities space; manage the process and execution on all budgets, financial reports (monthly and quarterly), contracts, expenditures and purchase orders related to the facilities. Ensuring janitorial and general maintenance are implemented and carried out in a manner consistent with company policies and directives. Point of contact for operations escalations, HR escalations, service delivery escalations, critical decisions on major contracts and spend. Manage facilities team across multiple sites; providing direction, mentor, train and oversee facilities staff members, facilities contractors and external vendors. Assist with development of zone capital budget for the property; this includes contributions towards a five-year plan of maintenance, facility improvement, and cost reduction initiatives. Charged with the management of all service programs relating to the conditions and appearance of the facilities. Ensure that all site-specific documentation and reports are completed accurately and on time, including: Site Operating Manual, Elevator Logs, Janitorial Log, Purchase Order Log, Contract Files, Annual Property Conditions and Year-end Performance Report.

North America, United Kingdom

Managed facilities operations for North America and United Kingdom Locations, which included; Preparing operating reports and budgets; planning and administering department operational building services, construction projects, food services. Provided direction, mentor, train and oversee facilities staff members and external vendors. Give direction and plan out facilities staff members 1H and 2H goals to be in line with department goals and budget. Maintain records of labor and material costs for operating buildings. Oversee facilities projects: office relocation's, space alterations and improvements, space planning & onsite relocations. Worked with property management on required services, inspections and regulations. Managed all subleased Real Estate – landlord responsibilities; point of contact with building Landlords and/or property management. Maintain facilities technical operations - badge/key/security management for NAM locations. Managed annual facilities vendor contracts for lunch programs, snack programs, building maintenance services, critical infrastructure systems such as generators, HVAC and Electrical. Continuous review of all vendor service contracts, quality and pricing to determine if changing services, programs and vendors can reduce operating costs and/or service quality. Implementation of building preventive and predictive maintenance programs.

North America

Managed facilities operations for Rocket Fuel for all North American locations, which included; planning and administering department operational building services and food services. Compile records of labor and material cost for operating buildings and issue cost reports to senior management. Oversee all facilities projects: office moves, space alterations and improvements, local space planning/relocations. Provide direction, mentor, train and oversee facilities staff members and external vendors. Give direction and plan out facilities staff members 1H and 2H goals to be in line with department goals, leading to company goals and values. Work with property management on required services, inspections and regulations. Maintain facilities technical operations - badge/key/security management for all NAM locations. Managed facilities vendor contracts for lunch programs, snack programs, building maintenance, HVAC, lighting, janitorial. Continuous review of all vendor service contracts, quality and pricing – last evaluation of changes implemented showed the company overall food program cost down by 30% by changing services and vendors. Managed critical infrastructure systems such as generators, HVAC and Electrical. Implementation of building preventive and predictive maintenance programs. Managed all subleased Real Estate – landlord responsibilities; POC with building LL and/or property management.

Managed facilities operations for Tech Center LLC, which included; calculating and comparing costs for required goods or services to achieve maximum value for money. Planning for future development in line with strategic business objectives. Coordinating and leading team members to cover various areas of responsibility. Managing vendor relationships. Coordinating meetings with vendors and delivery companies. Documenting the disposal process of all hazardous waste materials. Work with property management on required services, inspections and regulations. Use of performance management techniques to monitor and demonstrate achievement of agreed service levels.

Managed operations for a corporate housing company which included; managing inventory of units, remotely managing nationwide inventory, monitoring guest arrivals and departures, coordinating vendor deliveries and adjustments, coordinating property maintenance repairs, processing unit returns, unit cleans and turnovers. Managed customer relations to ensure the highest level of customer service was provided to incoming guests. Generated detailed property specific information booklets and provided on call support services to ensure client satisfaction. Managed inside sales department. Established and maintained property relationships. Recruited, trained and hired staff for property maintenance services. Managed schedules for hired staff, vendors and utility service appointments as required. Conducted property inspections to ensure units met quality standards. Monitored operating expenses for accuracy. Continuous review of all vendor service contracts, quality and pricing to determine if changing services, programs and vendors can reduce operating costs and/or service quality.

Oversaw casino gaming staff, monitored casino tables and observed operations to ensure that all stations and games had personnel coverage for each shift and that everyone adhered to the rules of the games and that tribal, state, and federal regulations are adhered to. Monitor and manage staffing levels and labor costs and optimize utilization of assigned pit(s) including optimizing table minimums and maximums. Maintained accurate record of money going in and out of game tables. Practice and foster open, clear, two-way communication with all related departments and superiors. Conducted closeout of department tables and completed 24-hour win/loss reports. Review and maintain the necessary records pertaining to pit activities including daily and monthly review of operations and financial data provided.

Conduct gambling games such as roulette, blackjack, poker games or carnival games, following all applicable rules and regulations. Exchange paper currency for playing chips or coin money. Deal cards to house hands, and compare these with players' hands to determine winners, as in black jack. Pay winnings or collect losing bets as established by the rules and procedures of a specific game. Start and control games and gaming equipment and announce winning numbers or colors.

Oversaw casino gaming staff, monitored casino tables and observed operations to ensure that all stations and games had personnel coverage for each shift and that everyone adhered to the rules of the games and that tribal, state, and federal regulations are adhered to. Monitor and manage staffing levels and labor costs and optimize utilization of assigned pit(s) including optimizing table minimums and maximums. Maintained accurate record of money going in and out of game tables. Practice and foster open, clear, two-way communication with all related departments and superiors. Conducted closeout of department tables and completed 24-hour win/loss reports. Review and maintain the necessary records pertaining to pit activities including daily and monthly review of operations and financial data provided.