Ryan Doiron Email and Phone Number
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Helping to change the world, one line of code at a time.
Yeeboo Digital
View- Website:
- yeeboodigital.com
- Employees:
- 18
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Principal Web Developer And Technical ArchitectYeeboo DigitalCanada
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Team Lead, Technical And Creative ServicesYeeboo Digital Nov 2021 - PresentBloomfield, Ontario, Canada
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Lead Web DeveloperYeeboo Digital Sep 2018 - Nov 2021Bloomfield, Ontario, Canada
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Junior Web DeveloperYeeboo Digital Sep 2017 - Sep 2018Wellington, Ontario, Canada
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DriverOttawa West Community Support Dec 2015 - Sep 2017Ottawa, Canada AreaResponsible for the transportation of elderly clients to and from various planned events and medical appointments as well as deliveries for Meal’s on Wheels. -
Project Lead - Corporate Travel Expense SolutionAlgonquin College Of Applied Arts And Technology Jan 2017 - Apr 2017Ottawa, Canada AreaManaged a team of 5 students for the final semester group project with the goal to develop a mobile and web corporate travel expense app for an Ottawa based client. Led the team through all aspects of the project as well as contributing work in all areas. Key Accomplishments:• Recognized for excellence and awarded 3rd place winning project at Applied Research Day in competition with 93 other projects• Delivered on time and with all required features agreed upon by client -
Program AssistantAlgonquin College Sep 2016 - Apr 2017Ottawa, Canada AreaAs a Program Assistant to the Level 1 students of the Mobile Application Design & Development program, assisted students with various programming related questions and assignments as well as monitored lab equipment during open-lab hours.Key Accomplishment:• Excelled at mentoring students and awarded a second term in the position
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Supervisor, Service DeskMd Financial Management Aug 2011 - Jan 2015Ottawa, Canada AreaManaged a team of 10 individuals that served as the single-point-of-contact into the technology division. Key responsibilities included staffing and quarterly performance evaluations, coaching and mentoring, representing the Service Desk in the Change and Project Management processes, devising strategies to increase performance and effectiveness of the team.Key Accomplishments:• Increased first contact resolution from 30% to +75% over 3-year period• Collaborated with IT and HR teams to improve employee onboarding experience • Successfully implemented a Knowledge Base complete with review processes• Established cross-functional team training to assist in incident resolution -
Senior Client Support Analyst / Functional Support AnalystMd Financial Management Sep 2010 - Aug 2011Ottawa, Canada AreaServed in a dual-role capacity between the Service Desk and Functional Support Teams. 25% of time dedicated to Service Desk in a senior role providing mentorship to junior team members as well as documentation and process improvements. 75% of time dedicated to the Functional Support Team in an analyst role with responsibilities to troubleshoot incidents through to problem and defect management.Key Accomplishments:• Consolidated and expanded account management documentation into a comprehensive package (+1000 pages)• Continued to maintain high level performance while performing in both roles• Created an incident response process to effectively address critical priority incidents
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Client Support AnalystMd Financial Management Dec 2006 - Sep 2010Ottawa, Canada AreaOperated in an incident and service request management capacity for the Service Desk team. Resolved incidents throughout their lifecycle, completing service requests pertaining to user access to various systems from Active Directory, Exchange, file systems, UNIX, databases, and proprietary systems.Key Accomplishments:• Consistently achieved lowest call handle time and highest ticket closures in team history• Assisted in development and implementation of a modern IT Service Management Tool• Developed and trained all IT staff in ITIL Best Practices
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Computer OperatorMd Financial Management Mar 2005 - Dec 2006Ottawa, Canada AreaAs part of the Computer Operations Team, served in a 24/7 support role with responsibilities to manage UNIX system performance, scheduling of various processes jobs and ensuring system availability during business hours. Production and delivery of various financial reports to multiple departments as well as the processing, production and delivery of client financial statements.Key Accomplishments:• Maintained a zero percent error rate when processing system jobs• Revised and expanded all procedural documentation• Relied on to train all new computer operator staff
Ryan Doiron Skills
Ryan Doiron Education Details
Frequently Asked Questions about Ryan Doiron
What company does Ryan Doiron work for?
Ryan Doiron works for Yeeboo Digital
What is Ryan Doiron's role at the current company?
Ryan Doiron's current role is Principal Web Developer and Technical Architect.
What is Ryan Doiron's email address?
Ryan Doiron's email address is ryan.doiron@cma.ca
What is Ryan Doiron's direct phone number?
Ryan Doiron's direct phone number is (800) 840*****
What schools did Ryan Doiron attend?
Ryan Doiron attended Algonquin College Of Applied Arts And Technology.
What are some of Ryan Doiron's interests?
Ryan Doiron has interest in Social Services.
What skills is Ryan Doiron known for?
Ryan Doiron has skills like Software Documentation, Itil, Process Improvement, Html, Troubleshooting, Business Analysis, Customer Support, Css, Javascript, Change Management, Technical Support, Active Directory.
Who are Ryan Doiron's colleagues?
Ryan Doiron's colleagues are Nicole Plascencia, Rachna Kaur, Shannon Pitt (She/her), Jasdeep Singh, Nicola Crenna, Steve Toms, Christian Kristalyn.
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