Ryan Earls, Mba Email & Phone Number

Newberry, Fl, Us

East Greenbush, New York, Us

NFLPA Registered Contract Advisor NFL AgentNegotiated 13+ NFL contracts with 10 teams for 4 players. Negotiated many more contracts for Canadian (CFL) & Arena (AFL & IFL) Leagues. Estimated contract values negotiated: $17+ Million

New York, Us

In my role at NetCom, I co-lead the Innovation (Engineering) department. I led a wonderful group of Product Owners, PMO Team, UX team and various other positions. We transitioned from JIRA to Shortcut at my recommendation and also started a DevOps process to track all project efforts. Also, I am responsible for spreading and coaching Agile mindset,frameworks to the Innovation team. The purpose of NetCom Learning is to promote the values of lifelong learning. NetCom Learning is an innovative leader in IT, business and executive training to companies, individuals, and government agencies.

Centennial, Colorado, Us

ITProTV merged with ACI learning. I am doing everything in my previous role still, but have taken on responsibilities of prioritizing and reporting all of our developer operations across the broader ACI Learning company. I collaborate with others to run our DevOps, Platform Roadmap and Customer Experiences. We use Agile best practices and utilize ITIL frameworks to create and deliver products, services and support that enable us to create best-in-class learning experiences.In 2021 we launched new subscription products from conception to sale in just a few months. In 2022, we continue to expand our DevOps and Support best practices across all business units and recently celebrated an NPS of 72!

Gainesville, Fl, Us

I'm passionate about ITProTV members and their teams getting the most out of their experience using our platform. As the newly created Manager of Customer Experience, one of my roles is to be the Product Manager/Owner for ITProTV. Additionally, the best-in-class Member Services (Support) Organization reports to me so that feedback from our Members goes directly into our Product road-map. My goal is to create an effortless, binge-worthy learning experience for our members to consume our industry-leading quality content. I do this by listening to feedback and helping design new products & features for our web and mobile applications. 65+ NPSInc. 5000: #424 fastest-growing private company in America in 2018"Best Companies to Work For in Florida" for 2018 by Florida Trend magazineG2 Crowd's highest rated Online Course provider over Pluralsight and LinkedIn LearningITProTV is a leading software-as-a-service (SaaS) technology company that creates an entertaining & effective solution to IT training. With a vision to empower people through engaging and enjoyable technology training, ITProTV produces live IT education training shows daily offering its members the most current education available in a highly interactive format. ITProTV has trained over 25,000 members and is used by more than 4,000 educational institutions and enterprise companies worldwide. Learn more about ITProTV at ITPro.TV

Gainesville Food Tour is Gainesville's first and only food tour company. We are excited to have the opportunity to share information about the many great venues Gainesville has to offer to eat at. After attending food tours in New York City, Las Vegas, and Italy, Caroline Chance Earls and Ryan Earls decided eating, drinking, and laughing is the best way to see a city. They also think that too many visitors to Gainesville think Red Baron pizza from the stadium and chains on Archer road are all-encompassing of the city’s culinary offerings. They look forward to sharing some mouthwatering local food, some Gainesville history and lore, and some fantastic memories with you!

Folsom, Ca, Us

Managed and mentored a wonderful team of 16+ Senior Client Operations Managers, Client Operations Managers, Team Leads and Supervisors located across North America. Report and take actions on Customer Health to the Executive team. • Customer Success Champion who implemented many strategic initiatives to form a fully comprehensive Customer Success program• 100% Client Retention rate when myself or a direct report is engaged: Over $60M total in ARR• Report on entire Customer Health of the PowerSchool portfolio to the Executive TeamPowerSchool is the leading K-12 education technology provider of solutions that improve the education experience for 100 million students, teachers, and parents in over 70 countries around the world. We provide the industry’s first Unified Classroom experience, empowering teachers with best-in-class, secure, and compliant online solutions, including student information systems, learning management and classroom collaboration, assessment, analytics, behavior, and special education case management. We streamline school office and administration operations with online solutions for student registration, school choice, and finance/HR/ERP. We drive student growth through digital classroom capabilities and engage families through real-time communications across any device.

Folsom, Ca, Us

Coordinated with clients to schedule routine discussions and proactively update Sr. and Executive leaders on both teams of potential negative account situations, reducing overall escalations. Proactively scheduled strategic initiatives such as on-site visits, Quarterly Business Reviews and scorecards to maximize client retention & satisfaction. Worked with Account Managers on several service recovery action plans to retain flight-risk or unsatisfied clients. Worked with Professional Services/AMs in several capacities to upsell ancillary services & upgrades and to develop comprehensive action plans to implement these opportunities.

Gainesville, Fl, Us

Provide "Customer First"​ service to SumTotal's top annual reccurring revenue accounts, developing the relationship into a strategic partnership. Host of meetings between clients and SumTotal to discuss Support items. Developed a new call strategy utilized by COM team to become more strategic in nature and more forward looking than reactive. Because of the format development, goals, upcoming action items and road-mapping is more out front and not an afterthought after Support cases. Coordinated with clients to schedule routine discussions and proactively update Sr. and Executive leaders on both teams of potential negative account situations, reducing overall escalations. Proactively scheduled strategic initiatives such as on-site visits, Quarterly Business Reviews and scorecards to maximize client retention & satisfaction. Worked with Account Managers on several service recovery action plans to retain flight-risk or unsatisfied clients. Worked with Professional Services/AMs in several capacities to upsell ancillary services & upgrades and to develop comprehensive action plans to implement these opportunities. Had several accounts purchase Premier Support after engagements and many more purchase multi-year extensions – 100% retention rate. Developed the SumTotal Support Fun Committee and created several engaging events in the workplace.Responsible for a portfolio of over $4 million dollars in reccurring revenue by ensuring customers receive highest quality customer service, professional service support, and technical assistance.Acted as a project facilitator and expediter for SaaS & hosted software implementation and upgrade projects.

St. Louis, Mo, Us

Highly motivated Operations Manager at Enterprise with extensive Business-to-Business experience drafting lean workflow models, implementing new software solutions, and enhancing the customer/client experience. Employee (and employees of B2B partners) Relationship Management is crucial as the unit works as a team and encompasses all personality types.• Supervise, mentor, train, coach, evaluate and develop staff• Prepare effective and timely employee reviews and participate in the review process• Administer and/or recommend disciplinary action, promotions, transfers and/or other personnel actions

Estero, Fl, Us

• Supervise, mentor, train, coach, evaluate and develop staff• Organizes and implements strategies for daily weekly and monthly operations according to volume of reservations and needs of local accounts• Maintain profit and loss report, monthly operating cost and budgeting for the branch• Influences and communicates with customers, vendors, and co-workers by eluding excellent customer service• Develop, plan and actively participate in branch sales and marketing efforts to increase and improve business • Manage 100+ fleet maintenance and repairs, including preventative maintenance, manufacturers' recalls, breakdowns and accident damage• Prepare effective and timely employee reviews and participate in the review process• Administer and/or recommend disciplinary action, promotions, transfers and/or other personnel actions• Provide help in overdue invoices by reaching out to accounts and customers. • Maintains positive and professional relationships with accounts by going on sales and service calls

Professional Mba

Economics, Business Administration And Management, General