Ryan Barth Email & Phone Number

Aurora, Colorado, United States

• Assistant Store Manager at Car Toys, AuroraApril 2019 — Present
• Served as a successful leader, promoting and achieving store success.
• Demonstrates proficiency in all operational areas, ranging from inventory control to store closing and balancing procedures.
• Attains a minimum of $10,000 in personal sales each month.
• Maintaining an inventory variance as a % of Sales =0.27%.
• Oversee and Auditing of All Inventory Movement

Littleton, Colorado

• CenturyLink, Littleton, CO 2014-PresentOperations Technician IICenturyLink Managed ServicesSpecialized Services Team
• Work a wide range of issues across multiple different products including Application Transport Services, SDWAN, IQ/IQ+, BGP, OSPF, WAN, LAN and MPLS.
• Responsible for provisioning of new and existing SDWAN customers, both production and proof of concept.
• Lead bridge calls to determine the needs of the client as well the most efficient approach to providing the customer with outstanding service
• Act as the point of contact for new and existing SDWAN customers who would like to make changes/updates to their network leading up to and after activation.
• Work tickets relating to SDWAN from tier 1 to high level engineering issues in a timely manner

Served as department SME and technical specialist, assisted Field Technicians, peers and management through data analysis to investigate, diagnose and apply corrective action and troubleshooting techniques to accurately resolve service orders, trouble tickets and address errors.Provided technical and training support to other employees on various.

Proficient at confirming diagnostics and performing advanced triage, isolation and complex trouble shooting and resolution for voice, video, wireless and high speed data escalated trouble reports.Possess strong ability to identify and resolve challenges in online service software and escalate as appropriate.Successfully performed advance level network.

Achieved and/or exceeded points-per-day for installs and service calls, and consistently maintained significantly less than a 6% repeat rate.Successfully identified issues and recommended products or service for effective customer resolution.Consistently adhered to safe work practices and NEC, NESC and OSHA requirements.

Maintained 2.5% accessory ratio and 220% data ratio to all new and upgraded phones.Delivered on quotas for new customers, upgrading of phones, services and accessories and making a minimum of 20 outgoing calls to existing customers to upgrade phones, service and accessories.Performed opening and closing duties including preparing and closing out cash.

Managed 4 full-time employees, handled human resource issues, hiring, firing and training in a 6 day, 12 hour per day environment. Responsible for all management reports, inventory control, product ordering and receiving and resolving customer service issues.Recommended setups to optimize sound quality and for systems that did not work properly.

Managed all aspects of selling medical supplies to customers, worked with Doctors’ offices for prescription refills and pharmacists on new prescriptions and refills. Exceeded quota of 120 outbound calls per day. Developed strong ability to work with diverse groups of customers.