• Lead trainer at F45 Hope Island, motivating and inspiring members to achieve their fitness and health goals. • Manage day-to-day operations, including sales, marketing, and B2B relationships. • Responsible for driving new membership sales and client retention. • Promote events and 8 Week Challenges to enhance member engagement. • Foster local business and community engagement initiatives to strengthen brand presence and relationships.

- Led and managed a team of CSS to achieve contractual objectives, including sales targets.- Maintained comprehensive knowledge of client services/products to resolve queries and escalated calls.- Liaised with clients to ensure expectations were met per contract requirements.- Actively contributed to management meetings, aiding in continual improvement initiatives.- Provided feedback and suggestions to the immediate Manager for contract-specific enhancements.- Made management decisions in accordance with company policies, procedures, and guidelines to maintain consistency.Team Management:- Managed CSS team in alignment with company guidelines to achieve performance goals.- Conducted probation reviews and Manager Appraisals, making recommendations for internal applications.- Conducted Monthly Performance Reviews to optimize team performance.- Utilized remote monitoring as a coaching tool and quality measurement method.- Identified performance gaps and developed action plans to assist CSS in meeting or surpassing requirements.- Conducted regular team meetings to foster effective team spirit and update CSS with company information.- Addressed CSS performance and behavioral issues in line with the Effective Performance Management (EPM) policy.

• Seconded into a Team Leader position, overseeing various teams across different contracts. • Led teams focused on customer service and sales within the organization. • Achieved significant success, including leading the highest National Broadband Network sales team in mid-2013.

My role responsibilities include:Handle every customer contact in line with client and company requirements in order to meet Key Performance Indicators (KPI’s) and targets (KPI’s and targets may be subject to change dependant on client and company requirements):• Handle inbound and outbound contacts (as required) within the required time frame • Meet required standards of quality• Adhere to schedule to achieve required target• Meet attendance requirements in line with contract and company policies• Meet required sales targets (as required) • Others KPI’s as required

My role encompassed the day-to-day operation of the store (coaching staff on sales, reaching KPIs, engaging customers and bulling solid relationships for return business); retail sales; complaint management and resolution and marketing set-ups.