Ryan Fowler Email & Phone Number

Rochester, Ny

United States

- Lead a team of remote-based security professionals to ensure high efficiency and quality in service delivery for customers- Guide customers in aligning their security strategies—including detection engineering, log ingestion, and alerting strategy—with their business goals- Provide escalation support to customers and staff as needed, focusing on understanding the profile of each customer, their environment, unique challenges and opportunities to exceed their expectations and… Show more - Lead a team of remote-based security professionals to ensure high efficiency and quality in service delivery for customers- Guide customers in aligning their security strategies—including detection engineering, log ingestion, and alerting strategy—with their business goals- Provide escalation support to customers and staff as needed, focusing on understanding the profile of each customer, their environment, unique challenges and opportunities to exceed their expectations and proactively solve problems- Collaborate closely with leadership, customer service teams, and product owners to enhance offerings and services- Utilize the business intelligence team and actionable data to identify key levers for delivering high-quality service to customers and optimizing employee experiences- Partner with the Senior Leadership team to implement Operations initiatives that enhance our ability to serve customers effectively Show less

United States

- Ensure delivery on agreed upon SLA’s with customers, specifically focusing on the quality of work output through qualitative and quantitative measurements- Provide day to day management and operational direction to a 24/7/365 Security Operations Center (SOC)- Understand and disseminate information to the team through training and regular touch-points- Partner with the Customer Success Managers (CSM) to facilitate regular customer meetings and quarterly business reviews- Direct… Show more - Ensure delivery on agreed upon SLA’s with customers, specifically focusing on the quality of work output through qualitative and quantitative measurements- Provide day to day management and operational direction to a 24/7/365 Security Operations Center (SOC)- Understand and disseminate information to the team through training and regular touch-points- Partner with the Customer Success Managers (CSM) to facilitate regular customer meetings and quarterly business reviews- Direct and manage the development and implementation of team SOPs, improvement initiatives, workflows, and processes- Conduct Capacity Planning based on forecasting and pipeline- Understand the kill-chain and demonstrate experience managing over technical resources that include Security Analysts and Threat Hunters Show less

San Antonio, Texas, United States

- Assist and manage the development of assigned projects based on the yearly strategic planning objectives- Develop skills and expertise to deliver security outcomes for MDR customers- Coach and support direct reports by providing clear expectations, meaningful feedback and reviews- Oversee and manage the MDR security operations for your respective team- Develop capabilities to deter, detect and respond to cyber events and/or exploitation of data and devices entrusted to the MDR… Show more - Assist and manage the development of assigned projects based on the yearly strategic planning objectives- Develop skills and expertise to deliver security outcomes for MDR customers- Coach and support direct reports by providing clear expectations, meaningful feedback and reviews- Oversee and manage the MDR security operations for your respective team- Develop capabilities to deter, detect and respond to cyber events and/or exploitation of data and devices entrusted to the MDR team Show less

San Antonio, Texas Area

San Antonio, Texas Area

San Antonio, Texas Area

San Angelo, Texas

Bagram Ab, Afghanistan

Abilene, Texas

Abilene, Texas

Camp Blackhorse, Afghanistan

San Angelo, Texas

Ba, Intelligence Studies, Military Intelligence

Aas, Instructor Of Technology And Military Science, Educational/Instructional Technology

Aas, Communications Applications Technology, Military Intelligence

Aas, General Studies