Richard Ryan Gabitan Email & Phone Number

United States

Makati

Bgc, Taguig City, Philippines

• Directs and manages end-to-end project development and implementation of confidential high-profile complex and high-modification projects• Defines project scope, goals and deliverables that support business goals in collaboration with senior management, stakeholders, vendors, and project sponsors• Responsible for the overall enterprise-wide stakeholder management as well as proper communication of project expectations to team members with project stakeholders in a timely and clear fashion using appropriate channels.• Tracking of project milestones, deliverables and project cost• Develops and delivers progress reports, proposals, requirements documentation, presentations, contracts, general procedures, and implementation manual• Proactively manages changes in project scope, identify potential crises, and devises applicable contingency plans• Creation of project artifacts throughout the Project life cycle.

Makati City, Philippines

• Responsible for the overall program management and end-to-end delivery of assigned projects overseeing service delivery from product planning and pre-sales, project delivery, customer deployments and maintenance. • Overall owner of the technical product roadmap, specifying market and customer requirements for product portfolio. • Responsible for driving solution set across business units through market requirements, product development and position to ensure that the products support the customer needs and contractual commitments • Generates regular product performance reports and balanced scorecard for the management and stakeholders • Develops, establishes, and monitors quality goal for each product releases • Collaborates with third party vendors to ensure strategic direction is aligned • Directly manages escalation points for product, services, and product support issues • Analyzes potential partner relationship for the products • Manages and maintains the business, technical documentation and whitepapers • Development and execution of the go-to-market plans • Continual research and development based on the current and emerging trends in the industry that may be incorporated as new technologies into future releases of the product. • Responsible for the training and career progression development of direct reports. • Responsible for the standardization of service delivery models and tools of each business units across the organization

Makati City, Philippines

• Managed Operations for Carlson Wagonlit Travel for the delivery of the Passive Segment Builder application. • Responsible for supporting the business for project selection and end-to-end delivery of selected projects to the business• Manages business owner relationship during development of project• Monitors and approves the effort and cost spent on the project to ensure budget and schedule compliance• Hiring and supervision of project team composed of solutions architect, senior developers, seniorquality engineers, and business analyst.• Interfacing with various technology teams to ensure transfer and maintenance of solutions to theproduction environment.• Ensures proper risk identification and development of proper risk mitigation plans• Provides requirements validation and ensures proper channeling of change requests to respectiveprocess channels/owners• Provides regular communications and presents project status reports to management,stakeholders and the project team; continually managing project expectations

Makati City, Philippines

• Responsible for coordinating with the global delivery units and leading the Manila service deliverygroup to ensure complete and timely delivery of project requirements to international clientele.• Evaluates the technical solutions prior to application development and systems integration• Reviews and approves project builds prior to any product release• Ensures optimal resource allocation to meet delivery targets with minimal risk impact• Responsible for the monitoring of project and resource performance against agreed KPIs andmetrics.• Provides solutions and feedback to escalated high-priority tickets by the product support group• Projects Handled: - Unity – Web and Mobile Applications (iOS, Android, WP7, Blackberry) – Airtel, Movistar, Vivo, Tele2 - IMPS v7 and v8 (Instant Messaging Presence Software) – Web and Mobile Applications (iOS, Android, WP7, Blackberry)

Quezon City, Philippines

• Headed the product and project management aspects of the new media and gaming businesses platform leading the development, quality and service assurance, technical support, editorial and content, multimedia, graphics, and networks teams toward achieving project and business objectives. • Integrated all the GMA Network online properties into a single portal. Responsible for the application architecture, systems integration and roll-out of the project. • Road mapping of the projects’ sustaining efforts and product enhancements including the definition of product and project strategies. • Analyzes market behavior based on business intelligence and research data to come up with new services and/or service enhancements to extend product reach to untapped market and to ensure continual patronage of existing market. • Established the product development and project management guidelines to ensure that the products and services conform to the best practices and standards of W3C and SEO • Evaluates emerging technological trends and assesses vendor products. Provides initial validation and recommendation of suitable tools, solutions, and services that may be integrated with the existing platforms to enhance user experience and productivity. • Manages the day-to-day operations of web services delivery teams – Product and Project Management, Web Development, and Quality Assurance teams. Ensures that proper training and coaching are provided to each member of the functional teams. • Identification and monitoring of project success criteria, and key performance evaluation. • Process Improvements of key business processes to ensure product quality and timely delivery of IT projects • Reporting of project status, risks, and escalated issues and project-related concerns to the executives and project stakeholders. • Project portfolio management

Quezon City, Philippines

• Introduced and implemented Agile software development processes to the organization Responsible for the timely end-to-end delivery of digital portfolio projects as aligned to the GMA Network’s grand digital plan. • Creation, approval and audit of product development and project artifacts. • Monitors daily team activities and ensure that all deliverables adhere to the industry standards, Internal policies, and customers’/stakeholders’ expectations. • Interfaces with the clients to discuss project scope and specifications, project cost and scheduling, risks mitigation, contingency planning, and delivery and implementation procedures • Drafts project costing and ensure maximum ROI within the client’s budget. • Suggests and provides immediate solution/s and decisions for escalated issues • Facilitates process analysis and re-engineering efforts to streamline systems and application development. • Ensure optimal allocation of resources to the development queue.

Quezon City, Philippines

• Headed the assurance group to ensure business continuity of current business platforms by redefining methodologies and business strategies towards service, revenue and quality assurance • Overall programme management of Service Assurance group projects. • Increased business/revenue growth and service recovery despite negative trending in mobile industry • Streamlined processes and geared the group in attaining zero UAT returns from telco partners • Design and implementation of support tools to aid the group in achieving targets set by the management • Systems monitoring to ensure uptime of services – in particular, systems that directly affect revenue • Responsible for the in the design, implementation, and operations of the Technical Helpdesk • Streamlined push schedule to optimize resource and maximize potential through service retries. • Streamlined and documented core processes that affects efficiency and effectiveness of service delivery

Quezon City, Philippines

• Headed the group in the overall consolidation of the company’s information systems • Responsible for the overall project management of Platform group initiated projects. • Increased the SMS services recovery rates by implementing multiple retries and effective scheduling of push services based on Business Intelligence and analytics data. • Works closely with the AVP of Operations for the streamlining and implementation of business processes throughout the organization. • Responsive for the solutions design and project delivery of internal projects focusing on systems improvement and consolidation. • Automation of core/critical business processes, tools, and applications; and integration of applicable system modules to the internal NMI portal. • Redefined the platform group to primarily focus on systems improvement and to provide full MIS support to the organization revolving around Project Management, Systems Analysis and Design, Business Processes Re-engineering and Total Quality Management

Quezon City, Philippines

• Responsible for the project management and execution of Functional and User Acceptance Testing of mobile, web, and broadcast platform products• Specialization in Legacy Mobile VAS technologies • Introduced service monitoring processes and methodologies that improved the uptime of services • Increased the efficiency and effectiveness of the User Acceptance Test and product assessment Process of the organization ensuring the smooth transition of products between the Systems & Technology and Product & Business Development Groups

Bs, Management Information Systems

Secondary

Honorable Mention