■ Provide onsite, field & remote IT support to end-users■ Troubleshoot issues on hardware, software, networks, printers & peripherals■ Configure network devices, Ethernet & wireless connectivity, VoIP phones, mobile devices■ Administer user accounts - Google & Office 365 accounts, GMail & Outlook email support■ Assist with network maintenance - Install/config routers, switches, access points, network cabling■ Support secure access management systems - IoT wireless locks… Show more ■ Provide onsite, field & remote IT support to end-users■ Troubleshoot issues on hardware, software, networks, printers & peripherals■ Configure network devices, Ethernet & wireless connectivity, VoIP phones, mobile devices■ Administer user accounts - Google & Office 365 accounts, GMail & Outlook email support■ Assist with network maintenance - Install/config routers, switches, access points, network cabling■ Support secure access management systems - IoT wireless locks, badge access, visitor management■ Manage asset & equipment inventories, asset tracking & inventory control systems■ Maintain detailed work records & technical documentation■ Analyze & recommend appropriate solutions to customers’ technology requirements■ Educate end-users to minimize recurring issues & reduce risk from malware Show less

■ Provide onsite, field, remote IT & Help Desk support to various MSP clients■ Troubleshoot issues on hardware, software, networks, printers & peripherals■ Install/config network devices, routers, switches, cables, VoIP phones■ Maintain detailed work records & technical documentation■ Analyze & recommend appropriate solutions to customers’ technology requirements

■ Troubleshoot, repair, maintain customer desktops, laptops, mobile & network devices■ Install & configure computer components, applications, Windows & Mac operating systems■ Perform user data migration & backup ■ Document work in a service tracking system

■ Group & individual portrait photographer for Los Angeles Unified & Long Beach Unified district schools■ Capture images for ID, class pictures, school teams & archival purposes in compliance with school policies & regulations■ Proficient in Nikon F & Canon EOS interchangeable lens camera systems, off-camera lighting configurations & equipment setups

■ Implemented technical EDI requirements to support electronic submission of claims data to govt. agencies■ Coordinated work between IT & Business teams to ensure compliance with data reporting regulations■ Created & executed EDI test plans. Resolved test defects with IT & Business stakeholders■ Trained IT personnel in EDI reporting standards adopted by various states■ Executed Agile & Scrum-based principles to expedite turnaround of business requirements

■ Created file management & testing methodologies to enable high volume testing of digital media for Disney■ Performed end-user testing of streaming content for Sony Entertainment & Technicolor■ Performed functional & A/V testing of streaming apps & physical home entertainment equipment

■ Implemented cost-reduction initiatives, saving $55k annually in printing, mailing & shipping costs ■ Oversaw preparation of eCommerce applications for User Acceptance Testing■ Managed test documentation & coordinated test teams located in multiple states■ Responsible for triage, tracking & resolution of test defects■ Responsible for reporting results & providing Production deployment recommendations to management■ Responsible for Quality Assurance support post Production

■ Planned & executed hardware & software upgrades for Electronic Data Interchange (EDI) systems■ Managed IT service requests & coordinated resolution with applicable teams■ Partnered with CA Dept. of Industrial Relations during 2002 redesign of CA-WCIS work comp system■ Introduced new data processing workflows, eliminating backlogged EDI First Reports & potential fines ■ Created in-house Customer Service call management & credit card payment systems