- Delivered ongoing operational support of a security platform to large Financial Institutions- Hosted monthly client login and in-session transaction data presentations- Collaborated with internal partners across business units to achieve successful outcomes for clients- Responsible for early detection of potential cybersecurity problems and drive to solutions that provided holistic improvements to the security platform further enabling stability- Point of escalation with both internal teams and external high touch clients- Responded to alerts related to production incidents partnering with other business units, 3rd party vendors, and external client support resources- Gathered and analyzed data in support of business use cases, proposed projects, and system requirements

Assists in the development, implementation, testing, education, and maintenance of the Enterprise Business Continuity program across all departments to ensure ongoing business resiliency in the event of an emergency or disaster. Maintains and ensures detailed plans, and works in conjunction with department contacts to ensure a high level of awareness across the company as well as the appropriate preparedness of personnel during disaster events. Implements firm-wide policies and standards and provides guidance to business units to ensure compliance. Additional Responsibilities:-Provide domain expertise for all Business Resiliency/Disaster Recovery concepts and standard methodologies-Develop and implement controls and/or solutions to complex business problems to ensure risks and exposures are properly mitigated -Guide Business Resiliency coordinators and business leaders to detail business impact assessments for all lines of business functions-Partner with all business and technical program stakeholders to implement robust resiliency solutions and plans -Validate all solutions and plans have been adequately tested during annual exercises as well as documented and sufficiently implemented-Monitor and assist with response for mitigating all incidents that affect company assets in partnership with the Joint Security Operations Center -Participate in audit and regulatory reviews as required-Plan and develop plans against a defined strategy -Work cross-functionality with a broad range of constituencies, including senior leaders

Responsible for managing the Business Continuity Program, which includes review and maintenance of crucial business recovery documentation. Additionally tasked with oversight and facilitation of an ongoing DR Testing Program. Both areas require the ability to make critical and time-sensitive decisions, both with and without direct management intervention. Additional Responsibilities:-Assist and collaborate with internal audit and compliance teams for audits and federal exams-Participate in and support incident management of live disruptive events-Track and proactively manage internal and external customer requests-Recommend improvements to the Business Continuity and DR Testing Programs, while collaborating with supporting teams to implement.

Addressed security program business needs in the Digital Channels Information Security Office. As a subject matter consultant, I supported key security needs of the overall business, specifically ensuring operational continuity of business through development of a formal business continuity program and disaster recovery plan. Additional Responsibilities:-Authored and contributed to creation of processes, procedures, and similar documents to support governing applicable policies and standards-Collaborated with departments to ensure business continuity requirements were met -Reported to senior management on a regular basis on the operation health of areas of responsibility-Participated in and supported security investigations

-Responded and provided solutions for 30-50 incoming issues per shift via telephone, email, chat, screen-share, and face-to-face to students, staff, and instructors-Constructed workarounds and various other remedies for bug fixes-Maintained accurate call records by documenting every interaction using Zendesk ticketing system-Supported installation of over 50 different software programs-Analyzed troubleshooting issues with online LMS platform-Reported issues using base camp to escalate problems to senior support tiers -Produced instructional tutorials for students and staff to help better the Full Sail Online experience-Took initiative to lead team in handling difficult issues by researching new approaches to solutions -Acted as a liaison for students as well as various departments throughout Full Sail-Collaborated in the development of an advanced Pro Tools support infrastructure for students

Continuously monitored a 25,000 sq/ft Data Center for any power, environment, and security related alarms while delegating tasks to technicians and verifying customer access to the facility and collocated equipment.