Ryan Hamilton Email & Phone Number

Durham, United Kingdom

Darlington, United Kingdom

Bishop Auckland

Assigned employees to specific duties to best meet the needs of the shop.Generated repeat business through exceptional customer service.Conducted stock inventory routines once per week.Completed colleagues scheduling and holiday planning to best suit the historic and forecasted customer demand profiles.Managed in-day processes to ensure a profitable department that drives customer satisfaction through availability, cleanliness and great displays.Completed weekly re-merchandising to add new lines and remove poor selling lines to drive sales and minimise losses.Completed profit and loss performance reports.Planning of vehicle repair and servicing.Reviewed inventory levels when unavailable products affected customers of Groceries Online (override automatic process)Increased profits through effective performance management and reviewing labour on a day-by-day basis to reflect customer demand.Recipient of multiple positive reviews acknowledging dedication to excellent customer service.Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.Investigated and resolved customer enquiries and complaints in an empathetic manner.Assumed ownership of team productivity and managed work flow to meet or exceed quality service goals.Strong leader of customer support staff.Scheduled staff shifts to cover peaks and lulls in customer enquiries.Counted cash drawers, flights, change replenishment and made bank deposits.Coached staff on appropriately handling difficult and complicated customer service issues.

Delivery of a major system, "ILS" across assigned region and extra stores where required.Initial engagement with stores and delivery of up-to three Fit For Change audits. Driving change to new targets and processes.Delivery of two minor projects to all stores during preparation phase ILS.Engagement of senior store management and regional management for both initial meetings and ongoing updates.First point of contact for issues in immediate hypercare, ensuring any and all issues a store was facing was resolved during the call or escalated to ensure quick resolution.Responsible for multiple regions post-rollout, ensuring stores are as productive as possible and set to deliver profitable performance.Organised and edited training materials, training planners and session guidelines, multimedia visual aids and other educational materials to support fast-paced roll-outTrained staff during meetings and workshops.Delivered an engagement session for the project at the annual national conference for Groceries Online Managers and Team Leaders in stores.Support requested from BAU Zone team to review and edit where necessary training materials unrelated to my project for accuracy and policy compliance, ensuring effectiveness.Communicated all learning and performance results to senior management regularly to drive confidence in process.Requested by line manager to support Online Development and Online Change & Implementation teams to develop the next phase of the project adding extra functionality to both stores (to drive great service and sales) and store support colleagues.

Music Technology

Education record