Ryan J. Heard Email & Phone Number

Loganville, Ga, Us

Bethlehem, Georgia, United States

Tucker, Ga

*Technical Engineer/ManagerIT 4 Locations across the United States, Mexico, and Europe, working as both a manager, and technical resource.IT Operations, Financials, Leadership. Engineer over a smaller, but vastly diversified technology scope. Some hybrid-cloud. Project Management for corporate-wide initiatives.SysPro ERP Administration, Growth, Reporting. EDI/ASN management.The "IT" Guy, providing support to 200 End-Users utilizing proficient tools, and processes. "No Tech is Too Far"Mostly Microsoft-Environment, VMWare. Dell Hardware/HP Hardware for Euro-Ops. S2S VPN, Watchguard, Cisco mixed networking. Vonage PBX Cloud. GDPR, Compliance Audits, Operations, Evaluations, Financial Reporting/Goals for IT. Minor PHP Development

Tucker, Georgia, United States

Still the IT Manager, since 2016, just now in addition: New Business Development. Cloud Application, Integration and Automation: For a better Customer Experience.

Duluth, Georgia

Manage major organizational objectives pertaining to technology, whilst holding the responsibility and duties of the IT department. Disaster Recovery, Audits Quarterly, Annually for security, backup, vendors, etc. Fiscal Year Budgeting and Forecasting for the Corporate IT needs.Manage direct reports of our team, to run as efficiently as possible with 125 to 145 EU head count, providing a strong infrastructure with scalability for dense influx in development, user overhead, and 99.9% up time. Be one with the team, not "just a" boss.Working with a MPN, the core is all Microsoft with a minimal various other technologies. Which we support 100% in house, already coming into the position, a majority of systems have been overhauled, re-balanced, and efficiency improved trifold, all while educating the IT team on best practices and "how to support the core" instead of just band-aiding for a solution.Other Sr. Systems Engineer level responsibilities: NetApp SAN, DataDomain, Cisco Routing/Switching/Firewalls, Cisco UNITY IP Telephony, Media & AV Displays, POS Systems

Norcross, Ga

Manage Medium/Large network with vSphere 5.0 farm, and Windows Server 2008 R2 rollout. Comprised of mostly Cisco L2/L3 Routing and Firewall. Manage and administer multiple VLANs (Data/Voice, QoS,) and troubleshoot network issues. Administration of old EMC SAN and newer NETAPP SAN. Support end-users with expert customer service, and assist/train helpdesk team with my own extended experience. Lead on AD 2008 R2 and a few SaaS projects.Support and Manage company-wide projects in reference to infrastructure, and costs analysis for best solutions.

Buford, Ga

Provide high-quality, customer focused support to all levels of users from Executive to Labs. Lead and assist with infrastructure projects, and manage elements of the infrastructure in the absence of senior IT leadership. Support network, and provide maintenance to infrastructure.

Norcross, Ga

Provide support to 250+ Facilites in NC, SC, FL, and GA. Assist in Aquisitions, deploying network equipment and other computer equipment in the field. Help plot out networks in facilites under new-construction, remodeling, etc. Also, end-user support when positioned in a facility. Serve as a central point of contact for other techs in the field for assistance, access to systems, or communication to the Infrastructure Team. I am what they call a "Floating" tech, can be deployed at any moment to any facility.

Norcross, Ga

Provide personal support to the Executive Leadership Team of UHS-Pruitt Corporation, support 5,000+ Technology partners within Facilites that span from Georgia, Flordia, South Carolina, and North Carolina. Provide communications and solutions between the Network Team and the Helpdesk Team. Travel to remote facilities and acquisitions for installation/setup of infrastructure equipment, and to provide support locally to facilities.

Alpharetta, Ga

Provide Desktop Support, Server Management, and Administration support to 30+ end-users. Reporting directly to the Director of Information Technology. Managed Domain Controllers, File Servers, Terminal Servers, and BES server.

Administration of Active Directory 2003 Forest, Group Policies.Sole Provider of support to users in domain controlled network of over 350 PCs, 32 laptops, 25 Blackberry’s, 16 Cellular Data Cards. Supported and Administered the Blackberry Enterprise Server.Provide support to users of Office 2003 & 2007, Windows XP Pro SP2 & SP3. Windows Server 2000 & 2003, Application, File, and Print role.Managed Accounts & Public Folders on Exchange Server 2003, migrated to 2007.Managed and Supported Cisco VPN users on SSL and IPSEC protocols.Administered Recovery and Data Backup via EMC NetworkerSupported servers across VMWare ESX 3.0, and Rack mount servers.Created Images and Deployed them through Symantec Ghost Server, MS Virtual PC 2007, and SYSPREP.Administered RSA Appliance for RSA Secure ID Tokens.Administered Accounts, Printers, Installation in UNIX on IBM AIX 5.3

Customer service to Circuit City Customers, as well as salesLead Technician, was set to be the mobile/In-home DST and InstallerOrganized the operations for the Duluth store, as well as developed the rules of diagnostics and troubleshooting.Handled troubleshooting and remote support over the phone to customersWorked with multiple platforms, including Mac OS X, Windows 98 to Vista, and some Linux (Ubuntu)Supported phone calls from other technicians in the field, as well as other stores.Performed same functions as prior position at Geek Squad.

Opened and Closed the store on a daily basis, self-managed with little supervisionHandled Client and Customer relationships for PC repair.Worked with multiple platforms, including Mac OS X, Windows 98 to Vista Beta, and some Linux.Performed data back-up, and data recovery via Linux(Ubuntu), Mac Utilities, and Ontrack.Provided advanced diagnostics on Software and Hardware, expert Virus and Spyware removal practices.Supported customer over the phone and in-person

Mcp, Mcts & Ccna Certification

Activities and Societies: Passed with 93% on the test, based on SCCM 2007 R3

Certification, A+

Activities and Societies: A+ Certified in Advanced Hardware and Software Troubleshooting. Above average score on test with 96% correct.