Ryan J. Heard Email and Phone Number
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20 years strong of IT Operations at all levels and responsibilities. Well versed, and real world experience in a multitude of technologies revolving around Microsoft, Red Hat-Based OS, AIX, and Linux hosted systems. Also with various infrastructure solutions from Juniper, Cisco, NetAPP, EMC, LeftHand (HP), VMWare, Watchguard, and many more. ERP Experiences with Sage X3, Netsuite, and SysPro. PowerBI and MSSQL. As a "One Size Fits All" Engineer, I have ventured many smaller corporations to be a robust asset, universal in direction, always continuing to pursue the newest solutions on the market, and best practices within each. Built a number of Cloud-SaaS infrastructures, with a core design base around the best virtualized performance for MS SQL Server, with support thereof. Maintaining/Creating sound DR practices, Audits, and Security of the Organization as well ERP|SQL Reporting Business Intelligence assisting in the future "drive" decision making. In a leadership role, still manage the core responsibility of the IT Department, manage annual budget and forecast, vendor management, and employee management of direct reports. Operations, Business Vision with Technology, NIST, ISO, IATF Compliance, Data Protection, and International Law Compliance.
Spg International, Llc
View- Website:
- spgusa.com
- Employees:
- 104
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Director Of Information TechnologySpg International, LlcLoganville, Ga, Us
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It ManagerHarrison Poultry, Inc. Jul 2024 - PresentBethlehem, Georgia, United States -
It ManagerFlexible Metal, Inc. Jun 2016 - Jul 2024Tucker, Ga*Technical Engineer/ManagerIT 4 Locations across the United States, Mexico, and Europe, working as both a manager, and technical resource.IT Operations, Financials, Leadership. Engineer over a smaller, but vastly diversified technology scope. Some hybrid-cloud. Project Management for corporate-wide initiatives.SysPro ERP Administration, Growth, Reporting. EDI/ASN management.The "IT" Guy, providing support to 200 End-Users utilizing proficient tools, and processes. "No Tech is Too Far"Mostly Microsoft-Environment, VMWare. Dell Hardware/HP Hardware for Euro-Ops. S2S VPN, Watchguard, Cisco mixed networking. Vonage PBX Cloud. GDPR, Compliance Audits, Operations, Evaluations, Financial Reporting/Goals for IT. Minor PHP Development -
It Manager \ New Business DevelopmentFlexible Metal, Inc. Jun 2016 - Jul 2024Tucker, Georgia, United StatesStill the IT Manager, since 2016, just now in addition: New Business Development. Cloud Application, Integration and Automation: For a better Customer Experience.
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It ManagerHorizon Software International, Llc. Jul 2014 - May 2016Duluth, GeorgiaManage major organizational objectives pertaining to technology, whilst holding the responsibility and duties of the IT department. Disaster Recovery, Audits Quarterly, Annually for security, backup, vendors, etc. Fiscal Year Budgeting and Forecasting for the Corporate IT needs.Manage direct reports of our team, to run as efficiently as possible with 125 to 145 EU head count, providing a strong infrastructure with scalability for dense influx in development, user overhead, and 99.9% up time. Be one with the team, not "just a" boss.Working with a MPN, the core is all Microsoft with a minimal various other technologies. Which we support 100% in house, already coming into the position, a majority of systems have been overhauled, re-balanced, and efficiency improved trifold, all while educating the IT team on best practices and "how to support the core" instead of just band-aiding for a solution.Other Sr. Systems Engineer level responsibilities: NetApp SAN, DataDomain, Cisco Routing/Switching/Firewalls, Cisco UNITY IP Telephony, Media & AV Displays, POS Systems -
Systems AdministratorAutomotive Protection Corproation Jun 2012 - Jun 2014Norcross, GaManage Medium/Large network with vSphere 5.0 farm, and Windows Server 2008 R2 rollout. Comprised of mostly Cisco L2/L3 Routing and Firewall. Manage and administer multiple VLANs (Data/Voice, QoS,) and troubleshoot network issues. Administration of old EMC SAN and newer NETAPP SAN. Support end-users with expert customer service, and assist/train helpdesk team with my own extended experience. Lead on AD 2008 R2 and a few SaaS projects.Support and Manage company-wide projects in reference to infrastructure, and costs analysis for best solutions. -
Desktop And Server SupportTheragenics Corporation Dec 2010 - May 2012Buford, GaProvide high-quality, customer focused support to all levels of users from Executive to Labs. Lead and assist with infrastructure projects, and manage elements of the infrastructure in the absence of senior IT leadership. Support network, and provide maintenance to infrastructure. -
Remote Support Technician (All-Regions)Uhs-Pruitt Corporation Sep 2010 - Nov 2010Norcross, GaProvide support to 250+ Facilites in NC, SC, FL, and GA. Assist in Aquisitions, deploying network equipment and other computer equipment in the field. Help plot out networks in facilites under new-construction, remodeling, etc. Also, end-user support when positioned in a facility. Serve as a central point of contact for other techs in the field for assistance, access to systems, or communication to the Infrastructure Team. I am what they call a "Floating" tech, can be deployed at any moment to any facility. -
Tier 3 Support (Helpdesk), Executive SupportUhs-Pruitt Corporation Apr 2009 - Nov 2010Norcross, GaProvide personal support to the Executive Leadership Team of UHS-Pruitt Corporation, support 5,000+ Technology partners within Facilites that span from Georgia, Flordia, South Carolina, and North Carolina. Provide communications and solutions between the Network Team and the Helpdesk Team. Travel to remote facilities and acquisitions for installation/setup of infrastructure equipment, and to provide support locally to facilities.
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Desktop Support + AdministrationSanuwave, Inc. Dec 2008 - Mar 2009Alpharetta, GaProvide Desktop Support, Server Management, and Administration support to 30+ end-users. Reporting directly to the Director of Information Technology. Managed Domain Controllers, File Servers, Terminal Servers, and BES server. -
Desktop Support And OperationsAutomobile Protection Corporation Oct 2007 - Oct 2008Administration of Active Directory 2003 Forest, Group Policies.Sole Provider of support to users in domain controlled network of over 350 PCs, 32 laptops, 25 Blackberry’s, 16 Cellular Data Cards. Supported and Administered the Blackberry Enterprise Server.Provide support to users of Office 2003 & 2007, Windows XP Pro SP2 & SP3. Windows Server 2000 & 2003, Application, File, and Print role.Managed Accounts & Public Folders on Exchange Server 2003, migrated to 2007.Managed and Supported Cisco VPN users on SSL and IPSEC protocols.Administered Recovery and Data Backup via EMC NetworkerSupported servers across VMWare ESX 3.0, and Rack mount servers.Created Images and Deployed them through Symantec Ghost Server, MS Virtual PC 2007, and SYSPREP.Administered RSA Appliance for RSA Secure ID Tokens.Administered Accounts, Printers, Installation in UNIX on IBM AIX 5.3
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Firedog TechnicianCircuit City Firedog Apr 2007 - Jun 2007Customer service to Circuit City Customers, as well as salesLead Technician, was set to be the mobile/In-home DST and InstallerOrganized the operations for the Duluth store, as well as developed the rules of diagnostics and troubleshooting.Handled troubleshooting and remote support over the phone to customersWorked with multiple platforms, including Mac OS X, Windows 98 to Vista, and some Linux (Ubuntu)Supported phone calls from other technicians in the field, as well as other stores.Performed same functions as prior position at Geek Squad. -
C.I.A.Geek Squad Sep 2006 - Apr 2007Opened and Closed the store on a daily basis, self-managed with little supervisionHandled Client and Customer relationships for PC repair.Worked with multiple platforms, including Mac OS X, Windows 98 to Vista Beta, and some Linux.Performed data back-up, and data recovery via Linux(Ubuntu), Mac Utilities, and Ontrack.Provided advanced diagnostics on Software and Hardware, expert Virus and Spyware removal practices.Supported customer over the phone and in-person
Ryan J. Heard Skills
Ryan J. Heard Education Details
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Ced SolutionsMcp, Mcts & Ccna Certification -
Gwinnett Technical CollegeA+
Frequently Asked Questions about Ryan J. Heard
What company does Ryan J. Heard work for?
Ryan J. Heard works for Spg International, Llc
What is Ryan J. Heard's role at the current company?
Ryan J. Heard's current role is Director of Information Technology.
What is Ryan J. Heard's email address?
Ryan J. Heard's email address is rh****@****tal.com
What is Ryan J. Heard's direct phone number?
Ryan J. Heard's direct phone number is +177055*****
What schools did Ryan J. Heard attend?
Ryan J. Heard attended Ced Solutions, Gwinnett Technical College.
What are some of Ryan J. Heard's interests?
Ryan J. Heard has interest in Community Services, Children, New Technology, Off Road, Certifications, Automobile Racing, Politics, Education, Poverty Alleviation, Science And Technology.
What skills is Ryan J. Heard known for?
Ryan J. Heard has skills like Windows Server, Active Directory, Servers, Troubleshooting, Disaster Recovery, Technical Support, Microsoft Office, Customer Service, Microsoft Exchange, Networking, Management, Windows.
Who are Ryan J. Heard's colleagues?
Ryan J. Heard's colleagues are Chasity Shannon, Valerie Mckenney, Enho Anakjaill, Nurkho Liza, Pamela Simon, Randy Bartell, Nancy Beliveau.
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