Oversee daily IT operations, including network infrastructure, endpoint management, and IT asset procurement, ensuring seamless functionality and performance.Provide remote and on-site IT support for company applications, systems, and hardware, troubleshooting and resolving issues to maintain business continuity.Manage and negotiate vendor contracts, research and recommend infrastructure upgrades, and present business proposals to stakeholders for project approvals.Design and implement scalable IT systems and processes to support business growth, improve operational efficiency, and align with organizational goals.Administer and maintain critical software systems, including Apple Business Manager, Acuity scheduling, and digital signage platforms, while training staff and developing support materials.

• Designed and installed custom AV solutions for residential and business clients, improving collaboration and client satisfaction.• Engineered scalable networks to meet current needs and allow for future expansion, ensuring uninterrupted performance.• Provided technical consulting on smart home and office setups, reducing troubleshooting time by streamlining device integration.• Developed and maintained websites using WordPress and Elementor, enhancing online presence for clients.• Collaborated with vendors and contractors to deliver tailored services, maintaining high-quality standards.• Facilitated interactive training sessions using Zoom, Teams, and Webex to enable effective communication between vendors and clients.

- Led the project management for the customer experience center build-out, overseeing the installation of boardrooms, conference rooms, collaboration spaces, classrooms, and online meeting environments using platforms like Microsoft Teams and Zoom.- Managed and configured Paxton Access control and surveillance systems, focusing on upholding HITRUST standards and adhering to HIPAA regulations.- Developed and implemented Standard Operating Procedures (SOPs) for global IT operations to improve device management and security policies.- Orchestrated media events and webinars using Teams and Zoom, enhancing company-wide communication and external outreach.

- Offered comprehensive system and user administration in a hybrid environment including Active Directory and Azure Active Directory, supporting a wide range of operating systems and devices.- Managed devices using tools like Microsoft Autopilot, Intune, Apple Business Manager, and IBM MaaS360, ensuring efficient deployment and maintenance of IT infrastructure.- Demonstrated expertise in Windows/Linux server administration, including user account management, system updates/upgrades, virtualization, and custom software scripting for automated tasks.- Conducted regular maintenance and optimization of mission-critical systems, focusing on security, performance monitoring, and ensuring maximum uptime.- Scheduled and performed backups of mission-critical servers, implemented server security software, and maintained comprehensive system documentation.- Managed server and application support issues, handling vendor support tickets and warranty claims for swift resolution of technical challenges.

- Led an IT team providing custom solutions for the medical and small business sectors.- Directed help desk operations, offering advanced support and resolving complex technical issues to enhance user experience and system functionality.- Streamlined network configurations and administered Microsoft Active Directory, ensuring optimal system uptime and performance.- Implemented virtualization strategies and robust security measures to improve efficiency and safeguard data.