As the Chief Operating Officer at the Saskatchewan Science Centre, I am committed to creating unforgettable experiences for visitors and to driving sustainable growth and delivering exceptional value. Through careful planning, collaboration, and execution, we have been able to position the Science Centre as a leading tourism destination in Saskatchewan. Our success wouldn't be possible without the exceptional teams that work with me every day. Each of them understands that everybody’s job is important and that we are all working to provide outstanding customer service and make every visitor feel special.----Building TeamsPeople are the number one resource of every organization. Are our teams aware of the overall vision of the company? Do the people on those teams understand their place in fulfilling that vision? Do they have the tools and training they need to achieve the objectives that we are working toward?Improving OperationsI recognize that to achieve our goals, we must continually strive to optimize our operations and processes. I believe strongly in documenting every process, improving and optimizing those processes, measuring and tracking the outcomes of the processes, and getting rid of processes and procedures that don’t contribute to the end result. Attracting VisitorsMy focus is on developing research-based and measured marketing strategies that attract families and individuals, while also finding new ways to enhance their engagement and diversify their experiences.Drawing on my extensive experience in writing and marketing, my goal isn’t just to sell tickets, but to foster real communication between our organization and our stakeholders. My expertise in social media has been a driving force in my career, and I work hard to stay at the forefront of the industry by continually learning and testing new techniques.Giving Visitors What They Want.Great marketing can sell anybody once, but only a great product can get people to come back over and over. Staying at the forefront of trends in the industry as well as greater trends in society is part of the journey. Perhaps more important is asking our visitors about their experiences, and then listening to their answers. ----Prior to my work at the Science Centre, I honed my skills in management, sales, and technical support, giving me a broad base of experience to draw upon. I am proud of my background and accomplishments, and I am committed to continuing to learn and grow to deliver outstanding results for my organization and its visitors.