Ryan Hoster Email & Phone Number

California, United States

Oakland, California, Us

Heading up IT for a startup company aiming to revitalize the home services industry.● Built and executed plan to consolidate data/accounts from 7 acquired companies into single-tenant solutions, while establishing standards for future acquisitions.● Implemented a self-service, zero-touch solution for device management, empowering remote managers to effortlessly onboard/offboard employees' hardware without IT assistance, resulting in a remarkable 90% reduction in time spent.

San Francisco, California, Us

First North American-based IT leader, focused on improving user satisfaction in a unique hybrid environment.● Aligned department priorities with a renewed focus on user experience, resulting in a 5% increase in user satisfaction from 22H1 to 22H2 through the re-prioritization of hiring plans and strategic initiatives.● Onboarded hardware reseller, leveraging warehousing capabilities to store and automate deployment of 90% of new hardware assets.

London, England, Gb

As Sr. Director of IT, I was responsible for all IT operations within North America, and worked with my EMEA counterpart to ensure we were building a scalable framework that could apply across the 30+ countries we operated in.● Spearheaded the successful implementation of a unified identity and access management platform (OneLogin) across all subsidiaries. Completed the project within an accelerated 5-month timeline, meeting all Key Results and enabling rapid scalability from 3,000 accounts and 5 applications to over 8,000 accounts and 60+ applications in just one year.● Led a project to establish a secure end-of-life process for hardware in the US, simultaneously improving auditing capabilities and reducing cost.● Developed 6 training/learning paths for both acquired and existing IT staff.

San Francisco, Ca, Us

First IT hire for a 600-person organization, in which I came in focused on standardizing IT processes and policy, reducing wasteful spending, and increasing security. At MightyHive, I saw my career grow from IT Generalist, to IT Manager, and then to the Sr. Director of IT.● Aligned and improved tech-related cost/benefit expectations by removing redundant services, reducing the presence of 'Shadow IT', and reducing costs via resellers, including a 40% savings on core SaaS platform.● Led the implementation of structural changes to facilitate a fully remote workforce during the COVID-19 pandemic, enhancing security protocols, optimizing logistics, ensuring reliable onboarding and offboarding workflows, and aligning departmental expectations.

San Francisco, Ca, Us

San Francisco, Ca, Us

As a technician supporting the bleeding edge of technology, I provided assistance to teams building hardware and software that did not yet have formal solutions or policies to guide IT.● Co-developed and executed a comprehensive AR/VR hardware training program for support teams; performed comprehensive 1:1 training sessions on-site for 3 staff members and remotely trained approximately 20 support team members, enhancing their expertise in this specialized area.● Researched and proposed large-scale improvements, including an alternative hardware standard to offset slowdowns from drive encryption, improving SSD speeds by 10% without circumventing security policy.

San Mateo, California, Us

• Cinematics animator for 'Uncharted 4: A Thief's End' on PS4

Walnut Creek, California, Us

Led a helpdesk team of 3 to support 350 employees across 50+ physical locations, providing both remote and in-person technical assistance.● Led 3 company-wide trainings related to changes in process and software.

Burbank, California, Us

Production Assistant for BBC America's "The Doctor's Finest" TV Special

Glendale, Ca, Us

Production Intern for "Shrek the Third"

Bachelor Of Arts (B.A.), Communication

Certificate Program, Character Animation (Classic Track)

Online Program, Comedy Writing