Ryan Tran Email & Phone Number

Toronto, Canada Area

• Research potential destinations (activities, accommodation, transportation, tours, and meals)
• Involve in promotional events at local schools with EduTravel team.
• Work efficiently with Reservation System ‘Trip Manager’ to update/ modify live trips such as ‘Civics & Careers Summer’, ‘Spirit of America’, etc.
• Contact suppliers through email, website, and telephone to verify services offered
• Prepare quickly and carefully travel documents such as travel brochures, tour guide… Show more
• Prepare quickly and carefully travel documents such as travel brochures, tour guide binders, passenger lists, health insurance lists, etc.

Toronto, Canada Area

• Server/ Cashier:
• Greeted, interacted with customers, and delivered orders with a smile.
• Calculated restaurant customers’ bills accurately.
• Assisted kitchen and stockroom staff as needed.
• Ordered merchandise for the restaurant.Line Cook:
• Cooked well-balanced and nutritious meals for customers.

Toronto, Canada Area

• Suggested and sold salon services and products.
• Answered phones and booked appointments.
• Maintained a positive attitude and contributed toward a quality work environment.
• Greeted all the guests/ visitors in the reception area.

Hanoi, Vietnam

• Dealt with reservations and responsible for tour bookings.
• Fulfilled specific requests from guests to ensure their satisfaction.
• Provided reports for management and housekeepers.
• Handled the guest check in and check out.
• Managed the reservation system for Calypso hotel.

Hanoi, Vietnam

• Provided excellent customer service at all times.
• Dealt with check-in/check-out of guests.
• Entered guests' details into hotel reservation system (Smart Hotel System).

Hanoi, Vietnam

• Rated as 1 of 3 “ Employees of the Month” in the company in June 2011
• Responsible for pre-tour briefings and tour guide documents
• Booked local travel and hospitality arrangements
• Built a positive travel experience for clients
• Led tour groups including Hanoi city tour, Singapore, Malaysia, and Thailand for up to 7 days
• Other duties as assigned and required

Tourism Diploma, Tourism Management: Travel Industry Service

Bachelor Of Environmental Studies, Agricultural Environmental Sciences