Ryan Tran Email & Phone Number

Toronto, Canada Area

• Research potential destinations (activities, accommodation, transportation, tours, and meals)• Involve in promotional events at local schools with EduTravel team.• Work efficiently with Reservation System ‘Trip Manager’ to update/ modify live trips such as ‘Civics & Careers Summer’, ‘Spirit of America’, etc.• Contact suppliers through email, website, and telephone to verify services offered • Prepare quickly and carefully travel documents such as travel brochures, tour guide… Show more • Research potential destinations (activities, accommodation, transportation, tours, and meals)• Involve in promotional events at local schools with EduTravel team.• Work efficiently with Reservation System ‘Trip Manager’ to update/ modify live trips such as ‘Civics & Careers Summer’, ‘Spirit of America’, etc.• Contact suppliers through email, website, and telephone to verify services offered • Prepare quickly and carefully travel documents such as travel brochures, tour guide binders, passenger lists, health insurance lists, etc. • Other duties as assigned and required Show less

Toronto, Canada Area

Server/ Cashier:• Greeted, interacted with customers, and delivered orders with a smile.• Calculated restaurant customers’ bills accurately.• Assisted kitchen and stockroom staff as needed.• Ordered merchandise for the restaurant.Line Cook: • Cooked well-balanced and nutritious meals for customers.• Prepared food under the supervision of the Head Chef.• Maintained the correct level of frozen, fresh and dried foods in the storeroom.

Toronto, Canada Area

• Suggested and sold salon services and products.• Answered phones and booked appointments.• Maintained a positive attitude and contributed toward a quality work environment.• Greeted all the guests/ visitors in the reception area.

Hanoi, Vietnam

• Dealt with reservations and responsible for tour bookings. • Fulfilled specific requests from guests to ensure their satisfaction.• Provided reports for management and housekeepers.• Handled the guest check in and check out.• Managed the reservation system for Calypso hotel.

Hanoi, Vietnam

• Provided excellent customer service at all times.• Dealt with check-in/check-out of guests.• Entered guests' details into hotel reservation system (Smart Hotel System).

Hanoi, Vietnam

• Rated as 1 of 3 “ Employees of the Month” in the company in June 2011• Responsible for pre-tour briefings and tour guide documents• Booked local travel and hospitality arrangements• Built a positive travel experience for clients• Led tour groups including Hanoi city tour, Singapore, Malaysia, and Thailand for up to 7 days• Other duties as assigned and required

Tourism Diploma, Tourism Management: Travel Industry Service

Bachelor Of Environmental Studies, Agricultural Environmental Sciences