Ryan Hyman Email & Phone Number

Louisville, Kentucky

●Troubleshoot and provide support for Clinical software application and related hardware.●Provide front line support to internal and external customers.●Quickly determine root cause and scope of reported problems.●Log all research, testing, resolutions, etc via internal incident tracking system.●Assist as needed with customer training.●Submit suggestions for software improvements to the development team.●Participate in on call rotation for after hours support.●Connect to client sites remotely across the nation to resolve reported issues.●Troubleshoot and resolve issues related to hospital interfaces.●Document/Convey resolutions in a manner that is clear and concise.●When appropriate, escalate software issue for programming/development to review.●Expand knowledge base to stay up to date with current software releases.●Troubleshoot/Correct errors located within DB2 database.●Use SQL to troubleshoot system issues.

●Diagnose and fix various issues with laptop computers.●Install appropriate hardware to fix problem (motherboards, LCD panels, hard drives, etc.).●Maintain strict quality standards.●Communicate clearly with customers.

●Facilitate patient care across various departments.●Collected patient specimens and entered information into computer program.●Transported patients from emergency room to various areas for tests/procedures.●Ensured that 18 ER rooms had the supplies and equipment needed.●Checked patient charts to make sure all tests were performed in a timely manner

●Facilitate patient care across various departments.●Collected patient specimens and entered information into computer program.●Transported patients from emergency room to various areas for tests/procedures.●Ensured that 20 ER rooms had the supplies and equipment needed.●Checked patient charts to make sure all tests were performed in a timely manner

●Responsible for issuing blood products to all hospital patients.●Maintained blood product inventory and ordered new product daily from Red Cross.●Regularly observed temperatures of refrigerators containing blood products and made adjustments as needed to properly maintain the product.●Performed a variety of detailed clerical work for the Blood Bank.

Information Technology, 3.2

Computer And Information Sciences And Support Services

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