Ryan Sweet Email & Phone Number

Level 2 IT network experience in fundamental small business, and complex corporate network environments in addition to previous helpdesk responsibilities. Executed PFsense configuration and deployment, OpenVPN server configuration, maintained network administration and security. Coordinated server migrations, hardware selection, operating system setup and software deployment. Trained new staff to assist customers effectively and efficiently. Elevated domain security through group policy and crafted privileged access.

Kalamazoo, Michigan Area

This position has given me experience in simple small business, and complex corporate network environments. Provide technical support for clients: operating system issues, hardware diagnosis and replacement, printer support, camera installations, system setup, administration. Network security through firewall rules and privileged access.

Generated high quality virtual sample images for sales team. Generated virtual proofs, advancing art approval and giving a lead on production time. When physical sewouts were required by the customer, photographed product and produced professional product images with proficient use of Photoshop and Lightroom. When required: modify, resize and create artwork for customers. Expert knowledge of various applique.

Provided garment embellishment customer service to national accounts, along with smaller customers. Assisted customers with logo modifications to meet end-user requirements. Managed record keeping system for outside goods to improve lead times for customer owned product orders in embroidery department. Experience with ticketing system, Freshdesk, designated super user overseeing 6 agents.

Used ePic to process upwards of 100 orders daily, consistent performer in the department with efficiency and productivity. Used customer service skills to improve customer response time and achieve 99% accuracy on order processing. Assisted with training new department personnel on ePic, Outlook, and VOIP phone system.

Cross trained for multiple positions in warehouse to maximize efficiency; picker, packer, and wave operator. Trained new personnel in company procedures for warehouse operations.