Oversee the AWS design, deployment, and management of cloud infrastructure, ensuring high availability, scalability, and performance. Leading a team of cloud operations professionals, providing guidance, mentorship, and performance feedback. Defined and track key performance indicators (KPIs) for the team, ensuring objectives are met and service level agreements (SLAs) are achieved.

Managed, expanded, and cultivated a global team of 11 engineers (DevOps, Network and Infrastructure) spanning diverse skill sets and locations, to bolster support for a SaaS solution. Direct on-premises environments through meticulous utilization of Infrastructure as Code (IaC) and implemented precise code and infrastructure deployments utilizing Ansible. Spearhead code deployments with Ansible and orchestrated infrastructure deployments with Terraform in AWS, optimizing operational efficiency. Oversee support team, responsible for maintaining two multi-tenant SaaS cloud solutions, ensuring unwavering PCI-CP and PCI-DSS compliance. Pioneer innovative technologies such as Jenkins, Artifactory, Ansible, Splunk, and Datadog. Oversee recruitment, training, and supervision of service staff members, aligning efforts seamlessly with business objectives. Engaged proactively with customers, evaluating service requirements, and presenting tailored, value-driven solutions.● Mentored and coached team members, catalyzing their professional development and progression into new roles.● Pioneered automation initiatives, including implementation of CI/CD pipeline for F5 load balancer management, streamlining processes.● Actively engaged with support team to access and remediate issues such as firmware memory leaks and application misconfigurations, curbing instances of high memory usage.● Successfully delivered multiple SaaS upgrades, consistently surpassing customer SLAs (99.5%) year over year.● Coordinated with team to formulate strategies for industry-leading hybrid PCI-CP compliant SaaS offering.

Proficiently managed Docker containerized environments with NGINX reverse proxy on Ubuntu servers, ensuring seamless operations. Employed Jira APIs to automate the creation of Change Management tickets, streamlining the ticketing process for changes. Developed PHP scripts to automate generation of Jira Change Management tickets in response to environment changes, increasing efficiency.● Established and configured Jenkins server to automate previously manual tasks, optimizing workflow efficiency.● Leveraged Groovy in Jenkins to dynamically create menu items and retrieve data, while harnessing Bash to implement scripts that enhanced automation capabilities.● Orchestrated the integration of Zenefits with Salesforce and Google Workspace (G Suite) via Zapier, automating previously manual tasks and promoting seamless collaboration.

Engineered CI/CD processes within Jenkins, automating code deployments and JVM restarts, expediting software delivery. Implemented robust monitoring solutions with AppDynamics, configuring alerts and dashboards for enhanced performance insights. Delivered adept support for Middleware applications, operating on both Windows and Linux platforms, including Oracle Fusion (WebLogic) and Oracle Service Bus. Managed Apache and Tomcat servers for internal team website, ensuring seamless operations. Collaborated with cross-functional teams, including testing, development, and requirements, to analyze, investigate, and resolve common issues. Effectively identified root causes of issues and implemented successful solutions, enhancing system reliability.● Designed Kubernetes deployments and established robust, multi-data center MongoDB database for high availability.● Successfully insourced Middleware application, handling 25k API transactions per minute, and maintained exceptional 99.99% availability rate.● Achieved significant time savings by automating deployment processes through Perl, Jenkins, and Windows batch programs.● Developed Perl CGI web pages, interfacing with Oracle database, facilitating efficient data retrieval for teams.

● A member of the team responsible for upgrading to PeopleSoft 8.8● Responsible for making modifications to App Engines, SQR's, PeopleCode, PeopleSoft pages and components● Managed projects for importing and exporting data into and out of PeopleSoft for multiple types of electronic data● Member of technical team to administer SOA services between ERP systems (PeopleSoft SCM, Oracle BPEL, and Oracle E-Business Suite)● Created automated processes that removed all manual intervention● Implemented numerous EDI and XML processes within PeopleSoft● Designed an automated inventory fulfillment process that automatically created USPS shipping labels for the warehouse