Ryan Thompson Email & Phone Number

Workshops and Classes

Beaverton, Or

Product support for Sage 300 construction and restate accounting software. Answered question, troubleshoot software issue, and helped customers make corrections.  Level 1 support for Job Cost and Project Management modules Level 2 support for Contracts, Billing, and Accounts Receivable.  High Quality and Survey scores

Beaverton, Or

Phone support for multiple campaigns, followed up with individuals that showed interest on QuinStreet websites.  Education campaign – no cost educational referral program for individuals interested in continuing their education Business to Business campaign – Reached out to IT professionals to let them know about new white papers, e-books, and e-seminars available relevant to there work

Beaverton, Or

Phone support for FML (Family Medical Leave) and STD (Short Term Disability claims). Responsible for asking probing questions to determine how to best meet the caller’s needs. Provide technical, procedural, and operational information about callers issues as well as deliver personalized service and respond to questions about products. Intake to setup Leaves, Intermittent Leaves, and Disability claims Explained FML and STD in simple terms so clients could understand the process Help answer questions about established leaves and disability claims Set tasks for Absent Management Service Center to process claims and inform them of updates to claims

Beaverton, Or

Phone support for leading global provider of technology-enabled solutions for electronic discovery, bankruptcy and class action administration. Responsible for answering claimant inquiries and processing claims. Addressed caller inquiries as needed by identifying the case or breach they were calling about. Escalate more complex issues to the research team, as well as complete necessary administrative work when needed. Answer customer questions and send out claim paper work for class actions. Help customer enroll with ID Experts for security breaches Notate accounts and check claims for bankruptcy cases Called customers back with updates or answers to escalated questions.  Responsible for billing clients for hours spent on each case.

Salem, Or

Responsible for troubleshooting, educating customers, and general support for Garmin automotive products. I assisted with setting up customer orders, with account issues and customer pre-buy questions. Utilized customer service expertize, and troubleshooting knowledge to make customer contact with Garmin a positive and stress free experience.  Identified several of the more technical procedures and instructions; made simple easy to follow instruction guides for both customers and other agents  To better serve our Mac customers familiarized myself with common Mac operations. New employee mentor  Yearly reviews exceed expectation. I have also consistently received 98% and greater scores in my technical QA category.

Salem, Or

Responsible for training new employees in company policies and procedures. Coached employees to help improve their customer skills and help maximize their efforts on the sales floor. Did many back office functions such as cash reconciliation. Managed the sales floor, and preformed opening and closing duties.  Increased Kids’ Department sales 4% in two different stores through product placement, reorganization and better coverage. Handled merchandising for Kids’ Department, which included making signs and visual presentation of the department.

Flemington, Nj

Responsible for outdoor sales. Coordinated delivery, set-up, and maintenance of the ATM and phone lines each year. Trained and supervised employees assigned to the outdoor sales area. Contributed to marketing and product placement. Opening and closing duties including cash handling, set-up and break-down of product, and general business operations.

Lebanon, Nj

Built, repaired and upgraded computers for clients, while performing on-site calls to fulfill service contracts with local clients, and troubleshooting/resolving a diverse range of technical issues as necessary.

Bridgewater, Nj

Logged and processed samples for the R&D department. Tracked workload. Responsible for maintaining lab computers and printers. Developed training program for R&D department in the usage of Rheometrics testing software

Associate’S Degree, Wildlife, Fish And Wildlands Science And Management

Fish & Wildlife Associates

Bachelor’S Degree, Horse Husbandry/Equine Science And Management

BS in Equine Science