Ability to get to the root cause of issues and recommend solutions in response to customer escalation issues. Deep technical knowledge of various business processes, workflows and system dependencies. Able to view the customer experience holistically; anticipates customer needs; understands the cross functional up/downstream effects of workflows/processes on the client experience; approaches work from a customer (outside-in) perspective. Effectively influences and persuades peers, partners and leaders through clear, concise communication / presentation skills. Demonstrates agility, flexibility and adaptability to change; operates as a change agent; challenges the status quo; approaches work with a continuous improvement mindset.

Effectively applies Benefit Center claims process and procedures, along with demonstrating the ability to establish and execute strategy for claim direction while also incorporating an understanding of policy wording. Fully developed global perspective. Leader and driver of change, sees and understands implications and downstream effects. Demonstrates management expectations.

Effectively applies Benefit Center claims process and procedures, along with demonstrating the ability to establish and execute strategy for claim direction while also incorporating an understanding of policy wording. Fully developed global perspective. Leader and driver of change, sees and understands implications and downstream effects. Demonstrates management expectations.

Effectively applies Benefit Center claims process and procedures, along with demonstrating the ability to establish and execute strategy for claim direction while also incorporating an understanding of policy wording. Fully developed global perspective. Leader and driver of change, sees and understands implications and downstream effects. Demonstrates management expectations.

Provide highly responsive and quality service to customers through the use of multiple system applications, administrative processes, and operational tools. Utilize my interpersonal, communication and customer service skills to ensure a high quality customer experience.

Supervised and managed 20 sales associates for popular retail store, specializing in casual and career clothing for students and young professionals, with yearly sales of $1.3 million and customer volume of 30,000. Managerial responsibilities included bank deposits, budget allocations, customer relations, security awareness, information management and technology expertise, and employee relationships. - Hand selected by District Manager to transfer to low sales volume store after being promoted to the Assistant Retail Store Manager position after 6 months. In this capacity, initiated a “fix” plan resulting in an increased sales volume of 18% over the first 5 months.- Directly responsible for making bank deposits up to $20,000. Balanced 100s of sales transactions on a daily basis. Calculated/validated “End of Day” statistical sales report to accurately assess company profit/loss figures.- Executed/directed weekly/monthly workforce hours budget ensuring proper staffing levels to obtain corporate goals. Required constant review of allocated man-hours based on in-store projections and corporate policy; increased staff efficiency while reducing overhead costs. Through extensive use of sales projection application tool, calculated store retail sales by hour needed to reach daily volume goal.- Budgeted for supplies in support of overall store operations on a monthly basis. Accurately projected store operating supply costs directly impacting merchandise presentation and overall employee work environment.