Ryan James Email & Phone Number

Greater Seattle Area

• Spearheaded Shopify Supply as Head of Supply, overseeing program management operations.
• Defined roadmap and ecommerce strategy for Shopify.Supply, an ecommerce store built on serverless technology.
• Led program management operations for three key verticals: fulfillment, store operations, and social commerce.
• Managed a team of Sr. Program Managers, driving growth in Creator marketing, global fulfillment, and merchant operations.
• Provided direction to UX and engineers, prioritizing sprints for product development.
• Owned team P&L, managing budgets for go-to-market planning, global manufacturing, shipping, fulfillment, customer support, and site enhancements for Shopify.Supply launches.

Seattle, Washington

• Led small Ecommerce engine, devising pilots, frameworks, and scaling strategies for future commercial growth (2-5 years).
• Collaborated with Ecommerce Accelerator director to establish innovation vision, key objectives, and measurable metrics.
• Recruited, developed, and guided a high-performing team of operations PMs, optimizing their strengths and growth potential.
• Drove Operations teams in the development and launch of new programs, utilizing Ideation Gate Reviews.
• Partnered with Commercial, Product, Supply Chain, and Tech teams to define requirements, KPIs, schedules, and cost targets.
• Actively engaged in new technology development and operational best practices to align solutions with market expectations.

Seattle, Washington

• Established and optimized upstream and downstream transportation grocery lanes for Amazon's FC network, facilitating readiness plans for the public launch of Amazon Go.
• Orchestrated the successful national store launches in Seattle, SF, NY, and Chicago across various formats, ensuring milestone achievement, resource allocation, and risk management among multiple stakeholders.
• Collaborated with internal teams and external vendors to devise efficient vendor cross-dock and direct-to-store delivery strategies for Amazon Go.
• Developed comprehensive plans for network capacity and long-term sustainability, conducting game day tests to refine capacity planning, inventory management, fulfillment costs, labor optimization, and customer.
• Formulated sourcing, procurement, and non-inventory management strategies for customer-facing items in the back of house and front of house operations.
• Established a sustainable donation network to provide daily nourishment to underprivileged youth and the homeless in the Greater Seattle area.

Dallas/Fort Worth Area

• Operations Manager for Amazon Prime Pantry Inbound Operation
• Responsible for launching the largest Prime Pantry site at Amazon
• Manage workflow of several functions in conjunction with other managers to meet planned units per hour, cost per unit, level of service and accuracy standardso Experience in dockmaster, appointment management, and.
• Responsible for interviewing, coaching and developing future leaders of Amazon
• Monitor Amazon robotics floor to perform at highest efficiency
• Work in conjunction with outbound operations to create most efficient production schedule

Carrollton, TX

• Dedicated Account Manager for Ralcorp, ConAgra
• Report to JB Hunt Regional Manager and directly work with Ralcorp Senior Director of Transportation
• Manager of Transportation Operations for a regional dedicated account, with a territory lower 48 states
• Direct supervisor of 2 operational supervisors and 30 regional driverso Optimize over 40 routes per week covering 2 million miles annuallyo Optimize trailer utilizationo Manage third party carrier performance and.
• Worked in conjunction with the customer’s logistics, sales and distribution centerso Built and implemented an databases to give visibility to all customerso Created new and monitored new maintained cost saving metricso.
• Audit and developed key metrics to ensure optimal solutions to minimize expenseso Weekly update of performance metrics presented to senior managemento Complete mid-year and annual business reviews

Desoto, TX

• Transportation Management of 2 accounts including 1 remote location o Managed multiple sites remotelyo Travel 25% of the time to observe accounts for safety regulations and performing in a profitable efficient manner
• Serves as client manager for both multiple customers.o Responsible for invoicing, hiring, payroll and account budgeting o Ensured all equipment and material meets Federal and State guidelineso Optimized routing to.

San Antonio, Texas Area

• Transportation Management of 2 accounts including 1 remote location for Steelcase and Guardiano Sole operator of both accountso Supervised 8 local and 2 regional drivers o Daily use of TMS, Citrix, and SAP
• Served as main point of contact for Branch Managers for both assigned customers.
• Responsible for field observations for safety regulations monitoring DOT and OSHA guidelineso Responsible for invoicing, hiring, payroll and account budgeting for both entitieso Ensured all equipment and material meets.

San Antonio, Texas Area

• Solely responsible for the start-up account of a newly acquired business.
• Managed and execute daily operations of a multi-million dollar corporation including but not limited to financial accountability, strategic management, direct supervision of account personnel, ensuring DOT safety and.
• Key participant in annual account budget preparations, ensure accurate execution of weekly payroll and customer invoicing.
• Direct supervisor of six local drivers

• Monitored daily delivery and transportation operations for final mile delivery service
• Planned over 150 daily deliveries covering the San Antonio, TX region
• Managed crossdock of 20 drivers and 5 warehouse employees, responsible for loading, unloading and staging routes
• Monitied inventory cycle and controlled customer reorder points.
• Planned LTL and FTL freight
• Played a key role with a new customer start up business; administered training of incumbent Operations Supervisors, warehouse leads, drivers, and delivery installation specialist. Instructed in policies, procedures and.

TX, OK, LA

• Dispatched and supervised multiple groups of drivers.
• Maintained performance metrics and participate in customer meetings. Reduced driver turnover by utilizing JB Hunt's Driver Dedicated program.
• Learned DOT and FMCSA laws a regulations.
• Learned how to create and implement safety and company culture.

Houston, Texas Area

• Began as Assistant Store Manager promoted as completed training and exceeded sales goals.
• As Interim Store Manger cut store deficit by 23% and promoted to Service Manager.
• Responsible for meeting or exceeding annual sales targets established for specific location, monitor P&L statements.
• Analyzed competitors and potential acquisitions, manage store inventory, creates re-order points. Managed 6 employees, held vendor negotiations, staff meetings and participated in corporate conference calls.
• Accountable for generating schedules, managing payroll and customer satisfaction.

Bachelor Of Science - Bs, Supply Chain & Logistics Technology

Activities and Societies: University of Houston Track & Field Letterman,University of Houston Football Team Letterman, Students In.

Master Of Business Administration (Mba), Mba