▪ Spearheaded Shopify Supply as Head of Supply, overseeing program management operations.▪ Defined roadmap and ecommerce strategy for Shopify.Supply, an ecommerce store built on serverless technology.▪ Led program management operations for three key verticals: fulfillment, store operations, and social commerce.▪ Managed a team of Sr. Program Managers, driving growth in Creator marketing, global fulfillment, and merchant operations.▪ Provided direction to UX and engineers, prioritizing sprints for product development.▪ Owned team P&L, managing budgets for go-to-market planning, global manufacturing, shipping, fulfillment, customer support, and site enhancements for Shopify.Supply launches.▪Negotiated contracts with third-party vendors and partners, ranging from fulfillment providers to software engineeringfirms.▪ Collaborated with product teams to maintain an active roadmap, ensuring continuous release of new site updates.▪ Fostered innovation and strong feedback loops with product, engineering, and design teams for top Shopify features.▪ Developed strategies to enable global scalability for all product releases within Shopify's network.▪ Led the onboarding acquisition of Deliverr, expanding global fulfillment access on the Shop platform.Created and presented a PMO investment strategy and 12-month roadmap to executive leadership for program / budgetapprovals.▪ Launched three impactful digital products:> Shopify Collabs: A new feature enabling creators to submit services for potential partnerships.> Shopify Collective: API connections allowing customers to cross-sell on multiple sites with Shopify-powered fulfillment.> One Checkout: Streamlined the checkout process from three pages to a single, user-friendly page.

▪ Led small Ecommerce engine, devising pilots, frameworks, and scaling strategies for future commercial growth (2-5 years).▪ Collaborated with Ecommerce Accelerator director to establish innovation vision, key objectives, and measurable metrics.▪ Recruited, developed, and guided a high-performing team of operations PMs, optimizing their strengths and growth potential.▪ Drove Operations teams in the development and launch of new programs, utilizing Ideation Gate Reviews.▪ Partnered with Commercial, Product, Supply Chain, and Tech teams to define requirements, KPIs, schedules, and cost targets.▪ Actively engaged in new technology development and operational best practices to align solutions with market expectations.▪ Facilitated coordination across cross-functional teams to ensure successful go-to-market strategies.▪ Took ownership of costs and financial modeling for managed pilots, setting targets and managing risks and opportunities.▪ Defined and executed ramp plans and commitments through OKRs (Objectives and Key Results) for seamless launches.▪ Oversaw P&L for all operations costs, including capex, carriers, labor partners, and external collaborations.▪ Identified strategic opportunities, fostered stakeholder engagement, and generated organic pipelines aligned with priorities.▪ Collaborated with business owners post-pilot to build integration plans that actualize demonstrated value.▪ Product Portfolio:> Launched Krogerdeliverydirect.com, Kroger's first internal delivery service and micro fulfillment network.> Introduced Krogerfarmersmarket.com, Kroger's pioneering online farmers market.> Executed Kroger Drone Delivery, the company's inaugural drone pilot.> Established Kroger Restaurant Supply, the first B2B delivery service for Kroger.

▪ Established and optimized upstream and downstream transportation grocery lanes for Amazon's FC network, facilitating readiness plans for the public launch of Amazon Go.▪ Orchestrated the successful national store launches in Seattle, SF, NY, and Chicago across various formats, ensuring milestone achievement, resource allocation, and risk management among multiple stakeholders.▪ Collaborated with internal teams and external vendors to devise efficient vendor cross-dock and direct-to-store delivery strategies for Amazon Go.▪ Developed comprehensive plans for network capacity and long-term sustainability, conducting game day tests to refine capacity planning, inventory management, fulfillment costs, labor optimization, and customer experience.▪ Formulated sourcing, procurement, and non-inventory management strategies for customer-facing items in the back of house and front of house operations.▪ Established a sustainable donation network to provide daily nourishment to underprivileged youth and the homeless in the Greater Seattle area.▪ Sourced and negotiated contracts with third-party fleets to cover middle-mile transportation across multiple geographical regions.▪ Managed multiple product launch timelines in conjunction with physical store openings, introducing tools that automated manual processes, enhanced associate productivity, and reduced labor costs.▪ Pioneered the WePay program, enabling nationwide scaling of third-party vendor transportation, resulting in a nomination for the Jeff Bezos "Just Do It" award.▪ Conducted transportation modeling to assess scalability and identify breakpoints necessitating additional lane resources.▪ Created the Delivery Experience Team, overseeing end-to-end transportation solutions for seamless collaboration with third party partners

• Operations Manager for Amazon Prime Pantry Inbound Operation• Responsible for launching the largest Prime Pantry site at Amazon• Manage workflow of several functions in conjunction with other managers to meet planned units per hour, cost per unit, level of service and accuracy standardso Experience in dockmaster, appointment management, and managing all inbound functions o Manage production in a 24/7 environment in 11 hour shiftso Manage an average headcount of 40 associates per shifto Implemented a new receiving method to increase volume• Responsible for interviewing, coaching and developing future leaders of Amazon• Monitor Amazon robotics floor to perform at highest efficiency• Work in conjunction with outbound operations to create most efficient production schedule • Oversee all liquidations and donations of nonperishable goods• Continually innovate to improve employee satisfaction, cost savings, and ultimately customers satisfaction in a rapidly growing segment and facility

• Dedicated Account Manager for Ralcorp, ConAgra• Report to JB Hunt Regional Manager and directly work with Ralcorp Senior Director of Transportation• Manager of Transportation Operations for a regional dedicated account, with a territory lower 48 states• Direct supervisor of 2 operational supervisors and 30 regional driverso Optimize over 40 routes per week covering 2 million miles annuallyo Optimize trailer utilizationo Manage third party carrier performance and contractso Source and maintain backhauls lanes for customer credit and reduce transportation costso Remotely manage drivers, customer sites, and maintenance across the United States• Worked in conjunction with the customer’s logistics, sales and distribution centerso Built and implemented an databases to give visibility to all customerso Created new and monitored new maintained cost saving metricso Greatly improved all KPI metrics and negotiated schedule increases• Audit and developed key metrics to ensure optimal solutions to minimize expenseso Weekly update of performance metrics presented to senior managemento Complete mid-year and annual business reviews• Oversee a 4.5 million dollar annual transportation budget and equipment assets• Recruit new management talento Participate in college recruitingo Coach, track performance and promote manager trainees

• Transportation Management of 2 accounts including 1 remote location o Managed multiple sites remotelyo Travel 25% of the time to observe accounts for safety regulations and performing in a profitable efficient manner• Serves as client manager for both multiple customers.o Responsible for invoicing, hiring, payroll and account budgeting o Ensured all equipment and material meets Federal and State guidelineso Optimized routing to reduce empty miles and create cost savings

• Transportation Management of 2 accounts including 1 remote location for Steelcase and Guardiano Sole operator of both accountso Supervised 8 local and 2 regional drivers o Daily use of TMS, Citrix, and SAP• Served as main point of contact for Branch Managers for both assigned customers.• Responsible for field observations for safety regulations monitoring DOT and OSHA guidelineso Responsible for invoicing, hiring, payroll and account budgeting for both entitieso Ensured all equipment and material meets Federal and State guidelineso Optimized routing to exceed budget miles by over 30% with a monthly cost savings of $1200 to the customer

• Solely responsible for the start-up account of a newly acquired business. • Managed and execute daily operations of a multi-million dollar corporation including but not limited to financial accountability, strategic management, direct supervision of account personnel, ensuring DOT safety and compliance, maintenance coordination and Customer Value Delivery. • Key participant in annual account budget preparations, ensure accurate execution of weekly payroll and customer invoicing.• Direct supervisor of six local drivers

• Monitored daily delivery and transportation operations for final mile delivery service • Planned over 150 daily deliveries covering the San Antonio, TX region• Managed crossdock of 20 drivers and 5 warehouse employees, responsible for loading, unloading and staging routes• Monitied inventory cycle and controlled customer reorder points.• Planned LTL and FTL freight• Played a key role with a new customer start up business; administered training of incumbent Operations Supervisors, warehouse leads, drivers, and delivery installation specialist. Instructed in policies, procedures and systems of our company.

• Dispatched and supervised multiple groups of drivers.• Maintained performance metrics and participate in customer meetings. Reduced driver turnover by utilizing JB Hunt's Driver Dedicated program. • Learned DOT and FMCSA laws a regulations.• Learned how to create and implement safety and company culture.

• Began as Assistant Store Manager promoted as completed training and exceeded sales goals. • As Interim Store Manger cut store deficit by 23% and promoted to Service Manager. • Responsible for meeting or exceeding annual sales targets established for specific location, monitor P&L statements. • Analyzed competitors and potential acquisitions, manage store inventory, creates re-order points. Managed 6 employees, held vendor negotiations, staff meetings and participated in corporate conference calls. • Accountable for generating schedules, managing payroll and customer satisfaction.