Ryan Wilson Email & Phone Number

Grand Rapids, Michigan, United States

● Proactive & developmental leader responsible for 3 MPP Payoff Specialists handling $21B in loans annually● Sustaining effective & organized loan payoff systems within the Mortgage Purchase Program (MPP)● Directed team through 100% volume increase to develop efficiencies, optimize time, implement change management, & drivingcollaboration to continue supporting business growth● Collaborate with cross-functional partners in 5 departments across 4 states to problem solve, troubleshoot, & create effectivesolutions to complex problems resulting in successful audits & ability to handle increased business● Created new processes to effectively manage growth from $1B to $2B settlements per month● Providing excellent customer service to attract & retain 70+ clients across 40+ states● Collaborated with IT department to develop proprietary software supporting digital files, growth initiatives, & enhanced customerexperience

Grand Rapids, Michigan, United States

● Processed 40+ daily underwriting & funding authorization files of the Mortgage Purchase loan submissions● Leveraged knowledge of previous roles to quickly learn details & necessary documents for multiple loan programs● Consistently increased loan volume through time optimization reducing time per file by 42% with high focus on accuracy● Supported other cross-functional departments as needed to drive efficiencies & teamwork

Grand Rapids, Michigan, United States

● Completed 250+ daily loan settlements averaging $75M with accuracy & efficiency● Proactively converted files from paper to digital to drive efficiencies within the process while maintaining all critical records● Performed accounting data entry, record keeping, & professional correspondence for fund transactions

Grand Rapids, Michigan, United States

● Provided accurate document review of 70+ mortgage notes daily including following shipping procedures to send across 40+ states● Fostered teamwork approaches to support fellow staff in managing the 25% volume increase● Initiated cross-training to understand the full warehouse lending process resulting in a versatile employee able to support all aspectsof the department

Grand Rapids, Michigan

● Creatively & proactively improving skill & recipes for handcrafted pasta at award-winning restaurant● Responsible for $1K weekly payments to 10+ vendors & representatives● Ensured accuracy of delivery orders & invoices to optimize restaurant funds & supplies for 20+ weekly deliveries● Assisting with management of inventory

Grand Rapids, Michigan

● Managed 15 employees over 3 hotel properties including 35 meeting rooms & 4 ballrooms.● Administered daily billing charges for Audio/Visual services & equipment rental of $10K+ daily driving revenue for the hotel● Participated in daily operational meetings with 15+ Sales, Catering, & Convention Managers to ensure the highest level of servicefor the overall guest & convention experience● Enhanced guest experience through continuous improvement of departmental procedures for event order review & inventory assessment● Established excellent hospitality skills for client interactions & customer service resulting in repeat guests & increased sales● Implemented preventative maintenance & trouble-shooting procedures to proactively maintain equipment & reduce cost of repairs/replacements● Devised & executed a plan to upgrade to flat screen televisions in 800 guest rooms maintaining hotel’s 5-star appeal

Certificate In Business Analytics, Complete

Interpret data to inform business decisions Recognize trends, detect outliers, and summarize data sets Analyze relationships between.

Bachelor'S Degree, Business Administration And Leadership

Associate Of Arts - Aa, Business, 3.92

Activities and Societies: Delta Pi Alpha, 4 Consecutive terms on the President's List