Ryan Labay Email & Phone Number

25 years of successful experience in customer service and support roles with recognized strengths in patron relations, problem-solving and troubleshooting, staff support, and planning/implementing proactive procedures and systems.Strong interpersonal, oral and written communication skillsExcellent working knowledge using both PC and Mac systems; Millennium & Sierra ILS, WordPress, Microsoft Office-including Word, Excel, Outlook, Publisher and PowerPoint.Successfully demonstrated knowledge of computer services including Library databases, online searching and Social Media.Strong organization and planning skills, including the ability to perform many tasks and projects simultaneously.Demonstrated ability to work as part of a team.

Listed skills include Collection Development, Library, Social Media, Reader'S Advisory, and 32 others.

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  Public Service Assistant Ii

  Akron-Summit County Public Library

  Aug 2004 - Present - Cleveland/Akron, Ohio Area

  Provides circulation/reference service and instruction to library patrons of all ages using print, media and computer resources.Manages and maintains Northwest Akron Branch Library’s Social Media presence. Answers questions from library patrons and staff in person, via telephone and electronically.Quickly and effectively solves customer challenges.Assists in planning and delivering library programs for teens and adults.Instructs patrons and staff on the use of the internet, Microsoft Office, Overdrive, e-readers and tablets.Ensures patrons follow library policies and proceduresAssists with fine management, collection development and weeding.-Responsible (with the Branch Manager) for the development of the magazines and newspapers collection.Responsible for the branch, staff and operations in the absence of librarians.Planned and executed the 80th Anniversary celebration for Northwest Akron Branch, spanning an entire year and involving past employees and members of the local, state, and national communities. The community celebration attracted 300 people and was recognized by local media and numerous authors and politicians, including the Summit County Council, Ohio State Senate, President Clinton, and Vice President Biden.