System Engineer
Current- Monitor and maintain company remote monitoring and management (RMM) platform to ensure proper operation of customer servers and end user devices; includes updating, upgrades, patching, and script deployments (Experience with Connectwise RMM and N-Able Solarwinds)- Implement and maintain network security policies, including firewalls, VPNs, and access control lists for fifteen in total tenants (Mimecast, EMS(Fortinet), Forticlient, Azure VPN)- Provide end-user support for hardware and software issues, including desktops, laptops, servers, printers, and mobile devices.- Manage and maintain various tenants backup and disaster recovery systems, to include backup software; (Datto, Veeam, "Managed Backup Service", and Azure Backup Center)- Participate in project execution, to include, hardware refreshes, system migrations, and in-place server upgrades when necessary.- Plan, design, and implement endpoint management solutions for Windows 10/11 and other device platforms using Azure Endpoint Manager (formerly Intune).- Plan, design, and implement Group Policies within Azure AD, and ADDS for multiple tenants.- Azure AD and Intune; Managing device inventory, Device Imports, Deployment Profiles, and Enrollment Status Page.- Setup and Configured LAPS for Azure AD console and ADDS options. - Configure, Maintain, and Investigate Conditional Access Policies in Azure Endpoint Manager to ensure devices meet organizational security standards, authorized users can access corporate resources.- SCCM: Create and maintain software packages and deployment scripts for various applications, including third-party applications (Bespoke) when necessary.- DNS Management and entry manipulation for required systems.- Setup, manage, and troubleshoot various Microsoft 365 applications to include, but not limited to, Office, Excel, Word, etc.- Sharepoint Administrator; Site creation, M365 Groups/Teams integration, and permission setup.
