Ryan Lichtig Email & Phone Number

Chicago, IL, US

Remote

• Facilitated of all Scrum meetings for 2 concurrent scrum teams with 7 people each.
• Advocated for clear context on problems and proposals by always asking “WHY”.
• Spearheaded team experiments with clear goals, timeframes, and measurements allowing us to make effective iterative changes.
• Mentored a Jr. Scrum Master through a complex situation on their team, resulting in the professional growth of us both in addition to the team’s successful navigation of their challenges.
• Managed JIRA for 8+ individual teams and 3 shared resources. This includes; training and maintenance of custom workflows, issue types, fields, and templates.
• Managed Coda (wiki) utilized for individual team organization, stakeholder communication, and all-company messaging.

• Founded and Co-Chaired the company’s first DE&I committee that grew from 4 to 32 people (5% of the company) within the first 5 months.
• Created and drove our Objectives and Key Results (OKRs) including regular events, team growth goals, and inclusive holiday research & education for the entire company.
• Organized two all-company guest panels for the Deaf & Hard of Hearing and another for the Blind & Low Vision with over 100 attendees (15% of the company) each.
• Developed and maintained a single wiki used for all-company education, updates, internal organization, and logistics; This included bios of our team members, OKRs, meeting notes & actions, and sign-up sheets for.

Chicago, Illinois, United States

• Transitioned scrum teams from in-person to fully remote while enabling and fostering a healthy team culture by promoting video, active slack responses.
• Standardized, trained, and supported Agile and Scrum practices using JIRA and Confluence for the Engineering and Product departments.
• Developed solutions to reporting and process issues with documentation, training, JIRA automation, and manual intervention.
• Administered all Agile/Scrum processes for three full scrum teams including sprint planning, daily scrums, sprint reviews and sprint retrospectives.
• Led three additional teams in removing blockers and developing cross-department processes for easy visibility and blocker identification.
• Coached team members and company stakeholders on Agile/Scrum processes.

Greater Chicago Area

• Led daily standups, sprint planning, sprint retrospectives, and sprint reviews for two projects, each with three-week sprints using JIRA and Confluence.
• Improved team planning and delivery expectations by utilizing a Kanban board for priorities and acting on items discussed in retrospectives.
• Scrum master and core member of the Agile Enablement Center at HSBC – tasked with training individuals with varying levels of experience on company best practices of JIRA, Confluence, and Agile Methodologies.
• Facilitated an Agile Bootcamp to teach Agile Methodologies, Tools (Confluence, JIRA), and Reporting to both IT and Business groups.
• Aided in the creation and standardization of 10+ JIRA projects of varying complexity from traditional one team project to US based strategic plans.
• Standardized and performed training on metrics for Agile projects both in JIRA and Excel.

Greater Chicago Area

• Led multiple daily scrum and leadership meetings.
• Assisted Scrum Master in JIRA and Confluence updates.
• Generated and reported on metrics for project health for agile projects and presented it to executives.
• Worked with finance manager to determine average run rate per sprint by supplying rates for individuals and averages from metrics.

Greater Chicago Area

• Enforced compliance of timesheets for international resources, reduced non-compliant gaps from 6 weeks to 4 days.
• Learned how Agile methodologies can be used across many projects in different phases.
• Assembled and reported on compliance of Agile projects to upper management by calculating metrics on update frequencies, risks and issues, statuses, and project phases.
• Organized the approval of 5 Statements of Work for prices ranging from $1k to $6m by spearheading financial approval and working with Procurement.
• Managed ~30 resource requests and invoicing for project managers in US, UK, and China.
• Created resource supply reports and charts for upper management to assess current and future states of employment until end of 2018.

Cepheid - Sunnyvale

• Developer, technical document author, and assistant project manager for projects using Java, SQL, HTML, and Javascript.
• Wrote requirement specifications, design documents, and hazard analyses for seven software projects ranging in size and complexity from bolt-on to legacy.
• Executed, updated, and documented database schema updates for software projects.
• Assisted management by recording meeting minutes and delegating tasks to team.
• Worked closely with software quality and testing teams during software development to help facilitate a smooth development cycle.
• Developed operating procedures for unit test reporting and code reviews.

Sunnyvale

• Assisted team with software development and maintenance for projects in JAVA and SQL.
• Familiarized myself with JIRA and the Agile Development Life Cycle
• Completed minor software fixes and enhancements within deadlines on legacy systems.

Sunnyvale

• Assisted the Cepheid Technical Support team in day to day activities.
• Chosen as group leader to internship project group with seven members.
• Developed public speaking skills as a presenter and meeting leader.
• Analyzed customer support tickets and graphed trends for management.

B.S., Computer Science Major, Astronomy Minor., Computer Science And Astronomy

Technical Writing

Completed a technical writing course designed to teach students ways to organize and create information for manuals, journal articles.