Ryan Sullivan Email & Phone Number

Atlanta, Georgia, United States

Atlanta, Georgia

Atlanta, Georgia

Tallahassee, Florida Area

Tallahassee, Florida Area

Microsoft Technologies Services (MSTS) & Information Technology Services (ITS) Group at Florida State University.Manage Florida State University Faculty/Staff/Employee email services as well as Microsoft O365 cloud services for students & alumniProvide Tier 3 support for Florida State University's ITS DepartmentManage, provision, administer University's Microsoft Enterprise solutions (Exchange 2010, Lync 2010, SharePoint 2010, SQL Server 2008)Manage & administer Enterprise Windows hosts (physical & virtual) and windows virtual machines hosting 3rd party applications for departmental useCase Manager for 6 man team & responsible for resolving Medium - Critical priority issues Team lead for managing the University's email scanning solution FOPE (Forefront Online Protection for Exchange) - Implement policy rules - Search & Destroy phishing email - Manage Abuse mail Manage Campus Active Directory for all affiliate departments • Create, remove, and edit admin accounts• Support customer requests for Exchange 2010 mailboxes, distribution groups, resource calendaring, and contacts• Troubleshooting: Provided solutions for CTS (Computer Technology Support) and IT Help desk (server-side)

A member of the Undergraduate Services Staff at the Strozier Library at Florida State University.• Assist patrons with Media software: Adobe Photoshop CS3, Adobe Fireworks CS3, Sony Vegas, and Adobe Illustrator CS3. • Office and Librarian responsibilities: understanding and using specialized databases (ALEPH, JSTOR), data handling, customer assistance with directional and informational inquiries.• Troubleshoot (i.e. printers, scanners, computers, MS Programs).

Tallahassee, Florida Area

IT Operations Specialist in the Technical Operations Center (TOC):

• Inventoried and refurbished the organization's computers and prepared a computer set (keyboard, mouse, monitor, etc) to be donated to other campaign's in Florida.• Assisted Voter File director Alyssa Miller with Database Management System (DBMS) that tracks all Democratic Voters in Florida (VoteBuilder). o Inputted voter data (name, email, political group) o Created user accounts for different politicians and democratic committees across the state of Florida. o Troubleshooting; all VoteBuider questions and concerns were my responsibility.• Handled all tech related inquires from office staff members (slowing computers, virus removal, etc).

• Re-wired the building and placed hooks to keep wires from failing safety codes. • Gave permissions to user groups, separated the network into three VLAN's. • Tracked and managed project using Microsoft Project Professional 2007.• Collaborated and cooperated with 4 team members. o Responsible for time management, scheduling, and submission of all documented works.