• Manage a team of 10 I.T. professionals including technicians, business development representatives, and accounting personnel, ensuring operational efficiency and team productivity. • Increased monthly recurring revenue by 87% by successfully signing and onboarding 24 new clients and expanding service offerings to the existing client base.• Developed and launched new products and services, including a Cybersecurity suite with a 24/7/365 Security Operations Center (SOC) and complete overhaul of the existing Managed Services Agreement (MSA) platform. • Negotiated with numerous vendors to migrate existing systems to new PSA, RMM, and Documentation platforms which lead to significant improvements in internal processes and overall efficiency. • Other duties include (but are not limited to) Vendor Management, Telecom Billing Analysis, Project Management, Procurement, RMA Processing, Vendor Contract Negotiation, Copy Editing, Marketing Initiatives, HR Functions, Document Control, Financial Analysis, Incident Management, and Reporting Analysis.

• Compose and record production music in a variety of genres for use in television shows, commercials, films, video games, corporate videos, and the internet. • Provided music that has appeared in over 200 television programs worldwide - on such channels as NBC, ABC, CBS, Fox, BBC, MTV, VH1, Netflix, Nickelodeon, ESPN, Comedy Central, A&E, The Food Network, and many others. • Selected credits include The Voice, The Daily Show with Trevor Noah, The Steve Harvey Show, American Pickers, Catfish, Younger, RuPaul’s Drag Race, The Real Housewives of Beverly Hills, Love & Hip Hop: Atlanta, Making It, and Say Yes To The Dress. • Provided music for sports broadcasts by the National Football League (NFL), National Basketball Association (NBA), National Hockey League (NHL), Major League Baseball (MLB), National Collegiate Athletic Association (NCAA), NASCAR, Formula 1, The Association of Tennis Professionals (ATP), and the X-Games. • Provided music for television commercials by Nutrisystem, Dave and Busters, America’s Milk Processors, and Leon’s Furniture.

• Created project documentation for 15 Ontario sites – including server room build books, master test plan, infrastructure Change Management processes, IT policy documents, corporate communications, and others as required. • Analyzed and reconciled 20+ telecom invoices for 15 Ontario sites on a monthly basis to identify billing errors and determine areas of cost savings; resulted in savings of $100K+.• Managed vendor relationships with 7 telecom providers – including obtaining quotes, placing orders/out-orders, resolving billing disputes, securing credits, and negotiating reduced rates on services. • Controlled supplier contracts - including tracking, reporting, and renewal communications.• Established inventory records for telecom circuits (MPLS, SIP, Internet, other) – including monthly recurring costs, contractual end-dates, early cancellation penalties, and remaining contractual financial obligations.• Coordinated the procurement and installation of telecom services – including a redundant MPLS circuit network – at 15 Ontario sites. Supervised the carrier sales reps, internal personnel, and vendor technicians during installations across 34 Canadian sites.• Orchestrated decommissioning of obsolete IT equipment across 15 Ontario sites. • Acted as the single point of contact for cellular device troubleshooting and technical assistance to 294 end users of iOS and Android devices.

• Guided the process to resolve Incidents to restore normal service operation as quickly as possible in a 24/7/365 environment.• Implemented an Incident Summary Report - tracking 3700+ past and present Incidents, Problems, and Vendor Tickets – for daily review by client and internal management. • Directed the resolution of 1000+ application development defects through the Change Management process; controlled release notes, release forecasts, and vendor change order requests for the application development team. • Maintained traceability matrices and Global documents for a large program of 60+ business lines.• Audited each iteration of the 60+ SRDs (Solution Requirement Documents) and ADDs (Application Design Documents) to ensure acceptable standards met prior to delivery to the client.

• Analyzed and reconciled 80+ telecom invoices for 19 North American sites on a monthly basis to identify billing errors and determine areas of cost savings; resulted in annual savings of $500K+• Managed vendor relationships with 22 telecom providers – including obtaining quotes, placing orders/out-orders, resolving billing disputes, securing credits, and negotiating reduced rates on services. • Controlled supplier contracts - including tracking, reporting, and renewal communications.• Implemented inventory records for telecom services (PRI, MPLS, SIP, Internet, Toll-Free, Long-Distance, other) - including monthly recurring costs, contractual end-dates, early cancellation penalties, and remaining contractual financial obligations.• Created detailed reports to upper management - including monthly telecom spend and projected yearly budgets. • Acted as the single point of contact for the procurement, activation and troubleshooting of 500+ North American and European cellular devices - including 24/7/365 on-call support for cellular emergencies.