Ryan Lutton Email & Phone Number

Canada

Oshawa, Ontario, Canada

• Manage a team of 10 I.T. professionals including technicians, business development representatives, and accounting personnel, ensuring operational efficiency and team productivity.
• Increased monthly recurring revenue by 87% by successfully signing and onboarding 24 new clients and expanding service offerings to the existing client base.
• Developed and launched new products and services, including a Cybersecurity suite with a 24/7/365 Security Operations Center (SOC) and complete overhaul of the existing Managed Services Agreement (MSA) platform.
• Negotiated with numerous vendors to migrate existing systems to new PSA, RMM, and Documentation platforms which lead to significant improvements in internal processes and overall efficiency.
• Other duties include (but are not limited to) Vendor Management, Telecom Billing Analysis, Project Management, Procurement, RMA Processing, Vendor Contract Negotiation, Copy Editing, Marketing Initiatives, HR.

Courtice, ON

• Compose and record production music in a variety of genres for use in television shows, commercials, films, video games, corporate videos, and the internet.
• Provided music that has appeared in over 200 television programs worldwide - on such channels as NBC, ABC, CBS, Fox, BBC, MTV, VH1, Netflix, Nickelodeon, ESPN, Comedy Central, A&E, The Food Network, and many others.
• Selected credits include The Voice, The Daily Show with Trevor Noah, The Steve Harvey Show, American Pickers, Catfish, Younger, RuPaul’s Drag Race, The Real Housewives of Beverly Hills, Love & Hip Hop: Atlanta, Making.
• Provided music for sports broadcasts by the National Football League (NFL), National Basketball Association (NBA), National Hockey League (NHL), Major League Baseball (MLB), National Collegiate Athletic Association.
• Provided music for television commercials by Nutrisystem, Dave and Busters, America’s Milk Processors, and Leon’s Furniture.

London, Canada Area

• Created project documentation for 15 Ontario sites – including server room build books, master test plan, infrastructure Change Management processes, IT policy documents, corporate communications, and others as required.
• Analyzed and reconciled 20+ telecom invoices for 15 Ontario sites on a monthly basis to identify billing errors and determine areas of cost savings; resulted in savings of $100K+.
• Managed vendor relationships with 7 telecom providers – including obtaining quotes, placing orders/out-orders, resolving billing disputes, securing credits, and negotiating reduced rates on services.
• Controlled supplier contracts - including tracking, reporting, and renewal communications.
• Established inventory records for telecom circuits (MPLS, SIP, Internet, other) – including monthly recurring costs, contractual end-dates, early cancellation penalties, and remaining contractual financial obligations.
• Coordinated the procurement and installation of telecom services – including a redundant MPLS circuit network – at 15 Ontario sites. Supervised the carrier sales reps, internal personnel, and vendor technicians during.

Mississauga, ON

• Guided the process to resolve Incidents to restore normal service operation as quickly as possible in a 24/7/365 environment.
• Implemented an Incident Summary Report - tracking 3700+ past and present Incidents, Problems, and Vendor Tickets – for daily review by client and internal management.
• Directed the resolution of 1000+ application development defects through the Change Management process; controlled release notes, release forecasts, and vendor change order requests for the application development team.
• Maintained traceability matrices and Global documents for a large program of 60+ business lines.
• Audited each iteration of the 60+ SRDs (Solution Requirement Documents) and ADDs (Application Design Documents) to ensure acceptable standards met prior to delivery to the client.

• Analyzed and reconciled 80+ telecom invoices for 19 North American sites on a monthly basis to identify billing errors and determine areas of cost savings; resulted in annual savings of $500K+
• Managed vendor relationships with 22 telecom providers – including obtaining quotes, placing orders/out-orders, resolving billing disputes, securing credits, and negotiating reduced rates on services.
• Controlled supplier contracts - including tracking, reporting, and renewal communications.
• Implemented inventory records for telecom services (PRI, MPLS, SIP, Internet, Toll-Free, Long-Distance, other) - including monthly recurring costs, contractual end-dates, early cancellation penalties, and remaining.
• Created detailed reports to upper management - including monthly telecom spend and projected yearly budgets.
• Acted as the single point of contact for the procurement, activation and troubleshooting of 500+ North American and European cellular devices - including 24/7/365 on-call support for cellular emergencies.