Ryan Macdonald Email & Phone Number

Halifax, Nova Scotia, Canada

As of September 2024, Chair-Man Mills has rebranded to Element Event Solutions. We are a national event rental business renowned for providing high-quality equipment, innovative solutions, and exceptional customer service. In 2019, we expanded our offerings by acquiring MacFarlands Events, a full-service event rental company specializing in creating unique and memorable experiences. Together, we are dedicated to bringing any event to life with our extensive range of equipment and expert services, catering to corporate events, weddings, and private functions.

Halifax, Nova Scotia, Canada

MacFarlands Events is a leading provider of event rentals and services. Specializing in corporate events, weddings, and private functions, they offer a wide range of high-quality equipment and expert services to bring any event to life.

Halifax, Canada Area

Blue Ocean Contact Centers is an award-winning provider of premium contact centre services. Since establishment in 1994, their best-in-class customer support and sales services have helped some of North America's leading organizations create a competitive advantage. Reporting to the VP of Operations, responsibilities included managing the daily operation and strategic relationship for a variety of US and Canadian clients with accountability for teams totaling over 80 staff performing inbound/outbound sales for a client with $1billion US/year in sales. Balanced the client KPI’s, satisfaction, and profitability of the accounts while being the key contact for client relationship and operational activities. Selected Accomplishments:• Nurtured a change in the culture of the project leaders and staff from that of supervisory to coaching & leadership.• Reduced attrition year over year by half within first half of 2016.• Instituted an achievement oriented performance model that resulted in the best overall performance in project history by fostering the demonstration of consistent effort, improved business intelligence reporting, and developmental coaching.• Developed a new compensation structure that promoted achievement through clearly defined performance and metrics.

Halifax, Canada Area

Velsoft is a leading provider of innovative, customizable training materials, eLearning software, and blended learning solutions to tens of thousands of companies in more than 160 countries worldwide. Reporting to the CEO, responsible for the development and performance of all sales activities for the company; Directs inside sales teams in Halifax and New Glasgow and provide leadership toward the achievement of maximum profitability and growth in line with the company’s business plan. Established plans and strategies to expand the customer base and oversaw the development of training and educational programs for sales staff, while personally leading efforts on enterprise level accounts.Selected Accomplishments:• Led the opening of the new Dartmouth sales office which included site identification, infrastructure readiness, and staffing.• Development and implementation of new sales strategies, compensation models, sales documentation policies, and productivity metrics.• Secured the single largest contract in company history, valued at over $350,000, to provide e- learning solutions to a major university in South Africa.

Dartmouth, Nova Scotia

As a Manager for a $25 Million Managed Print Services optimization project, I played a crucial role in ensuring successful project delivery from initiation to completion. Working under the guidance of the Senior Program Delivery Executive, I demonstrated strong leadership skills by managing project plans, interfacing with customers and department personnel, and directing interdepartmental meetings.My responsibilities included overseeing project milestones, managing change, and developing technology solutions that were critical to meeting project requirements. I also played a key role in creating dashboards and reports, leading weekly client and internal status meetings, and managing risk mitigation plans.To ensure the project stayed on track, I supervised project support staff and sub-contractors, allocated resources appropriately, and maintained open lines of communication with all stakeholders. By leveraging my expertise, I successfully completed the project on schedule and within budget constraints.

Halifax, Canada Area

As a sales manager in the Healthcare market, I took on a new leadership role within Xerox's Healthcare vertical. In this capacity, I was responsible for leading a team of 9-17 direct reports and driving success for the Healthcare Industry team. My duties included overseeing performance management, designing and implementing training programs, and managing the hiring process, all while building strong relationships with key stakeholders.During my tenure, I successfully transformed the go-to-market strategy from a sales-supportive role to a proactive, sales-centric approach, which resulted in a significant 53% year-over-year direct revenue growth. I'm particularly proud of the results because it reflects my strategic thinking skills and the ability to drive results.As a dedicated leader, I always kept an eye out for new opportunities that benefited Xerox that could be implemented through out sales channels. I'm proud that I contributed to the Healthcare Industry team's success and Xerox's overall growth through my dedication and leadership.

Dartmouth, Nova Scotia, Canada

As a President's Club winner for Sales Managers, I had the responsibility of leading two Xerox Programs and Teams: B2B and Major Accounts. I was instrumental in launching the B2B team, which aimed to source new lead opportunities for outsourcing services for call/contact centers, with a specific focus on Customer Services and Healthcare Provider Recovery Services.As part of the program's creation and start-up, I developed an interview process and selected candidates, established key stakeholder relationships with VPs, Field Sales, and Systems Analysts, and provided sales coaching to the outsourcing industry, delivering training at all levels. Additionally, I oversaw the development of all communication vehicles, processes, and reporting, utilizing new sales tools like SalesForce.com, SharePoint Portal, and AIM, while exploring new technologies like OneSource iSell, ShadeTree, InsideSales.com, and Lexus Nexus for database development and productivity.Through my leadership, I was able to contribute to the success of both Xerox programs, with a focus on driving sales and identifying new opportunities. As a sales leader, I'm proud of my achievements and contributions to Xerox's overall growth.

Dartmouth, Nova Scotia, Canada

As a Sales Manager, my focus was on driving revenue growth, market consideration, and improving customer loyalty. In this role, I was responsible for managing and coaching a team of 10-15 Sales Executives to overachieve their sales activities and revenue targets. My key achievements in this role included:• Consistently achieving assigned operating targets and objectives.• Developing and monitoring sales activities using sales cycle tracking and sales management process.• Providing ongoing sales direction, leadership, coaching, counseling, motivation, and training to my team.• Communicating expectations and establishing performance objectives.• Acting as the primary interface between Regional Sales, Managers, and Marketing Managers.• Administering all team-based human resource processes for direct reports.Utilizing strategic and creative thinking, I was able to adapt sales methodologies and technologies to optimize revenue performance and increase Xerox profitability. I am proud to have won two President's Club awards during my time in this role, which demonstrates my commitment to delivering exceptional results for the company.

Dartmouth, Nova Scotia, Canada

As an Office Solution Specialist, I provided coaching and support to the sales team to achieve business results and year-over-year growth projections. I trained teams on new products and assisted with developing comfort levels in the product mix. I consistently met revenue and territory budgets, and acted as an active mentor for several Sales Executives and newly hired Office Solution Specialists.

• Managed a territory with a focus on generating new accounts and maintaining existing Xerox accounts to generate incremental business.• Developed and deployed client solution proposals and TCO models to achieve budget targets.• Promoted to Color Product Champion in order to assist fellow Account Managers with product knowledge, customized solutions and closing sales cycles.• Assigned to Xerox Mentor Program to help develop new hire Account Managers by ensuring they follow and understand the best practices outlined by other successful employees.• Consistently meet revenue/territory budgets.• Active member of F.E.R.A.R.I.project (Focus: Employee Relations And Retention Initiative) aimed at making Xerox a better and more comfortable place to work by: determining the major areas of concern within the program and to bring forth possible solutions for review and consideration by the management team.• Performed Sales Manager duties and role during their absence/vacation as the official sales team lead.

Antigonish, Nova Scotia, Canada

Halifax, Nova Scotia, Canada

• Managed the Atlantic Offshore Directory and Natural Gas Directory projects.• Supervised client portfolios, developed promotional tools, sold advertisement space, and led the production department to develop advertising concepts for clients.• Managed publication and individual sales budgets while consistently exceeding the outlined revenue goals/targets.• Maintained the computer network system (LAN) and client database (FileMaker).

Dartmouth, Nova Scotia, Canada

• Responsible for building business relationships through leads, prospecting, and current client issues.• Developed all promotional materials, advertisements, public relations opportunities and trade shows.• Prepared bid documents for potential offshore projects for the Sable Gas Project.• Trained marketing and sales staff for opening of the new Houston office while assisting marketing agents in developing prospecting possibilities within the Gulf of Mexico.

Marketing

Advanced Diploma - Marketing – Business Technology Co-op, 09/95 - 05/98 - Academic Honor Society, 1995-98 - Overall Academic Ranking.

Advanced Diploma, Computer Programming For Business

Diploma - Public Relations, Public Relations