Ryan Maclennan Email & Phone Number

Oshawa, ON, CA

London, Ontario, Canada

Ontario, Canada

• Routinely work with existing and prospective clients to identify technical requirements based on current business strategies in order to create products aligning with the business' needs.
• Manage all aspects of software development from product discovery, infrastructure, design, development, quality assurance, user acceptance testing, deployment, maintenance, scripting, etc.
• Designed and currently managed development of an electric time-of-use billing system which would allow customers to enroll in different rate plans and apply adjustments to bills accordingly when compared to regular.

Toronto, Canada Area

• Created information technology services business specializing in, but not limited to, website and software development, hardware diagnostics/repairs, and software training services.
• Implemented diverse websites using content management systems such as WordPress, Joomla, and Drupal for easier client management once development is finished.
• Created multiple variations of e-commerce websites using Magento CMS, where users can shop and make payments directly through the client’s website.
• Kept records for all expenses and revenues made by the company, responsible for customer receipt management through custom-built invoice generation software.
• Engaging with external vendors for the acquisition of computer hardware and software systems.
• Designed, created, and deployed business plans and advanced marketing strategies.

Richmond Hill

• Maintained/developed a heavy-user Microsoft Access database, created custom functions, reports, and queries that were critical to day-to-day operations of the organization.
• Performed extensive hardware and software maintenance for multiple computers and servers.
• Designed and built customized CMS platform using web-based database management engines.
• Responsible for persistent support of a large team of sales representatives via phone and email.
• Met with managers weekly to discuss system requirements, specifications, costs, and timelines.
• Worked with network specialist to upgrade plenum cabling to CAT6 for higher network speeds.

North York

• Responded to user inquiries regarding computer software and hardware operation to resolve problems for thousands of mortgage agents across Canada.
• Performed both minor and major repairs to hardware, software, and peripheral equipment, following design or installation specifications.
• Developed training materials and procedures, and trained users in the proper use of hardware or software. Responsible for running weekly training sessions for tens to hundreds of agents.
• Supervised and directed workers engaged in special project work, problem solving, monitoring, and installation of data communication equipment and software.
• Set up equipment for employee use, performing and ensuring proper installation of cables, operating systems, and appropriate software. Performed training for new employees making them familiar with the software.
• Responsible for building and executing queries and macros in combination of MS Access/Excel to coordinate timing of mailings to mortgage clients on behalf of the company's mortgage agents.