Ryan Mak Email & Phone Number

Hong Kong SAR

• Managing the operation team to maintain daily operation of In-house CDP and email marketing systems.
• Oversee the client onboarding process from the start of the request to the finalisation of the account creation
• Enhance the client's journey when establishing a relationship by streamlining the process and making it more transparent and efficient.
• Work closely with the support department and the development teams with incidents, troubleshooting, follow-ups, etc.
• Project… Show more
• Project management on customers integration, works directly with customer's IT team/vendor

Hong Kong SAR

• Managing the operation team to maintain daily operation of In-house e-marketing systems.
• Work closely with the entire department and the development teams with incidents, troubleshooting, follow-ups, etc.
• Project management on customers integration, works directly with customer's IT team/vendor
• Involve in Pre-sales discussion with Sales/Account management team to sell/upsale company's product package
• Participates in the product development and setup testing plans of the… Show more
• Participates in the product development and setup testing plans of the systems to enhance product compatibility. Show less

• Provide professional consultations and smooth on-boarding process to the customer
• Design scope and the data flows between in-house e-marketing system and customer's CRMs, CMSs and their app via REST API.
• Create performance report for customers to analyses their usage, provide suggestions for improvements and customer growth.
• Draft external guidance documents of advanced features for customer usages.

• Provide daily support of customers in wide range industry in Asia for a SaaS based email marketing system
• Conduct product training and demonstrations of the system to customers
• Conduct tests on different devices and email platforms for the compatibility of newsletters sent from system.
• Create HTML newsletter templates and subscription form via javascript for different customers, based on their design.
• Diagnosis on customer failed API requests, based on their cURL and JSON… Show more
• Diagnosis on customer failed API requests, based on their cURL and JSON request details and backend log investigation with SQL query. Show less

• Manage IT assets and Provide research of new IT product
• Provide technical services and support to staff including hardware and software installation and maintenance
• Network administration for all staffs for accessing internal folders with different access right
• Experienced to negotiate with different vendors of IT equipment

Bachelor Of Engineering (B.Eng.), Computer Science

Associate'S Degree, Information Technology