Ryan Mayle Email & Phone Number

Columbus,

Assist in managing the Microsoft Windows desktop environment, including but not limited to; Windows desktop operating system, Microsoft Office, SCCM, Marimba and Active Directory. Assist in designing, developing, implementing and maintaining all Windows desktop management documentation, procedures and standards. Assist in configuring, implementing and maintaining all desktop security related initiatives including but not limited to; Windows desktop firewall, Microsoft Endpoint Protection and GPO security Assist in configuring and managing the enterprise Windows desktop Group Policy settings within Active Directory Assist with the packaging, testing and the deployment of all Windows desktop operating system patches and related applications through the System CM process. Develop, test and implement application deployment packages via Marimba and SCCM Troubleshoot, repair and provide routine maintenance for all desktop hardware and peripherals Assist with adding additional functionality and /or customization to meet business requirements. Assist in configuring, implementing and maintaining all networking protocols and services, including but not limited to; DNS, DHCP, TCP/IP and VPN's Maintain and enhance technical and professional knowledge by attending educational workshops and seminars, reviewing publications, and taking advantage of self-learning and mentoring opportunities.

Columbus, Ohio Area

Provide first contact support for University equipment and softwareTroubleshoot network and hardware issues locally and remotelyManage equipment tracking from hardware used to deployment locationPrepare equipment to meet University standard of performance and security Maintain network security to ensure confidential information stays secureCreate training material for both users and IT staff

Columbus, Ohio Area

Create promotional materials for print and online usePhotograph and film events for marketing and sponsorsWrite event coverage reports for websitePlan and execute various gaming events and tournamentsCreate floor plans to optimize venue spaceCreate overlays to be used for live streaming

Columbus, Ohio Area

Provide transportation for players and staffOperate as liaison for talent to be at assigned areas during specific timesPrepare and load equipment for transportation to eventsProvide photography of inventory for use on the MLG online storeProvided photography services for the opening weekend of the MLG.TV Columbus ArenaCheck in players and media personnel for live eventsProvide event information to media and pressReferee matches to keep events running smoothlySettle disputes between players

Columbus, Ohio Area

Maintain current domain network across 84 branches in 20 statesMonitor Exchange server to prevent downtimePrepare and catalog equipment for deployment both in house and in the fieldTroubleshoot network and hardware issues locally and remotelyResolve any network issues that could cause packet loss or degrade serviceProvide first contact support for employees with technical issuesResearch alternative methods to improve network reliability and ease of use with equipment

Hilliard, Ohio

Provide an exceptional customer experience via phone and online chatAssist customers with new and existing accounts, website navigation, and account billingEffectively communicate information on a technical and non-technical levelSuccessfully troubleshoot hardware from a remote location to resolve issuesWork in a fast paced, high volume, and constantly changing work environmentLearn and adapt to new technologies and products before they are released to the public

Columbus, Ohio

Travel to events to provide live coverageCreate written evergreen content, news, and reviewsIncrease website traffic by engaging and retaining readersMentor and collaborate with other members of the intern teamMarket content using social media and current SEO trends

Columbus, Ohio Area

Reached highest sales in the company multiple months in 2014Reached highest single day sales in company history in 2013Maintained excellent customer services on the phone and in personAssisted with the catering of large events

Columbus, Ohio Area

Operated state vehicles, maintained a clean work space, assisted customers with issues, delivered products, assisted in closing duties.

Maintained a clean work space, assisted customers with issues, delivered products, assisted in opening and closing duties.

Ba, New Media And Communication Technology

Activities and Societies: E-Sports Initiative, Athletic Band

Education record