As a diligent Fraud Analytics Manager overseeing fraud systems, technology, tools, processes, and controls, I spearheaded transformative projects and internal initiatives that automated manual processes, improved quality and reliability of our data and systems, and provided enhanced analytics tools and functionality. Key achievements Operational Excellence and Cost Reduction • Led key projects and initiatives improving operational effectiveness and efficiency, substantially reducing costs (effort, time, and financial) for our analytics teams and operations users. • Contributed to great analytics outcomes by taking a key role in strategic planning and delivery of an uplifted end to end analytics lifecycle, streamlining development iteration time and reliability for optimal efficiency. Project Leadership • As a business stream lead for various transformation projects, played a pivotal role in setting strategic direction, managing project backlogs, priorities and teams of 3-8 resources, and was critical to technical, process and implementation design. • Professionally and reliably provided technical and fraud expertise in engagements with project, senior business and other key stakeholders through status updates, technical and vision-focused presentations, audits, risk, and control assessments. • Led over 20 technical and process training workshops for over 50 analysts, including formal presentations, live demonstrations, troubleshooting sessions and creating support material. Demonstrated Skills • Exceptional problem-solving skills and agility in understanding complex problems, constraints and requirements in a dynamic data environment. • Excelled in synthesising analytical solutions, developing pathways to delivery, managing and supporting execution. • Effectively communicated technical concepts to diverse audiences, showcasing adaptability and deep technical understanding in a complex production data environment.

Guided a team of six analysts through a difficult period during the COVID-19 outbreak. To adapt to the challenging circumstances I provided support with empathy and compassion, but set clear expectations for my team and our stakeholders. We were able to provide key analyses and execute fast tactical changes to help the organisation adapt to the changing staff and fraud environment caused by COVID-19.

Key Achievement: Mentor and LeadershipDuring my time as a Senior Analyst I mentored five new team members over a two year period. I engage well with people on a personal level and care deeply about doing things right. I tend to focus on the detail, but over this time I developed my sense of when to provide detail and when to keep it simple. The details are always important, but not always useful. Leading by example, taking all opportunities to contribute to strategic decisions, championing team process and tool improvements where I saw positive risk-adjusted expectation.• Pipeline design and implementation Designed, developed and maintained eight or more TableauDashboards published to a Tableau Server project, populated by their underlying data pipeline. This was a valuable first experience in data management in production systems across technologies.• Leadership role leading by example, taking all opportunities to contribute to strategic decisions,championing team process and tool improvements where I saw positive risk-adjusted expectation.• Autonomous ownership over a Conduct and Fraud portfolio of analytics scripts and alerting processes. Due to the specialist expertise I often was involved in all phases of the process, including ideation.• Deep analytical work Uplifted and optimised neglected transaction monitoring scenario into one of our teams most effective employee fraud processes. The drivers of this success were tight iteration cycles, close stakeholder engagement, focus on hands on monitoring, investigating and learning.

My achievements include:- Prototyped and implemented a Random Forest fraud model for PL/SQL real-time fraud classification. - Implemented customer profiling that produced a four fold increase in fraud to genuine transaction ratio.- Focused on treating the customers front end user experience as king in the context of solving analytics problems.- Using large transactional datasets minimise exposure to fraud with customer profiling and classification.

At Vintage Cellars I have been awarded employee of the month twice, once with the comment “Ryan is always mining for manager gold”. A phrase I coined that describes pro-actively completing tasks and following procedures that are often overlooked, or ignored.I have received positive feedback from a customer, commended for my knowledge, care and attentiveness. These achievements are demonstrative of my strong interpersonal skills and my dedication to being engaged, proactive and professional.