Ryan Anthony Mcnally, Pmp Lssgb Lssbb Email & Phone Number

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Executive leader responsible for driving the implementation of product technology to foster organizational growth and management. Spearheading the rollout of an Ingestion platform across North America. Collaborating with internal business partners and organizations to build, design, and deploy product management and support initiatives. Leveraging entrepreneurial frameworks to plan and execute projects effectively. Actively involved in process engineering practices, providing hands-on support, training, and onboarding for team members. Accountable for defining the overarching vision, strategy, and roadmap of a product, serving as the main liaison between the development team, stakeholders, and customers. Ensuring alignment with business objectives by prioritizing features, managing the product backlog, and overseeing successful delivery throughout the product lifecycle, while working alongside cross-functional teams to achieve market fit and enhance product value

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Partner with business/functional leaders and working groups to provide strategic leadership, assess, and identify pragmatic and innovative automation and digitization solutions. Manage a seconded team of Product Owners, Business Analysts, and IT Engineers who will identify opportunities for automation and process improvement, and will drive these opportunities through design, development and implementation through benefit realization. Engage in Business Solutioning and Stakeholder Management. Implement customer/ employee experience and continuous improvement programs to align the organization on critical performance indicators. Identify opportunities and services including understanding motivators for adoption of solutions and unlock challenges that customers/employees face. Lead Process Automation Discovery process to maintain a pipeline of use cases. Support Process Automation Implementation and Production. Collaborate with Transformation Leads, and Product Owners to drive automation business solution and planning, consult IT during development phase, and monitor supervised production. Support deployment of agile and machine learning capabilities in LOBs. Engage appropriate internal and external (staff augmentation) resources to use process automation best practices to deliver successful solutions. Assist in the deployment of program and project management standards for effective delivery meeting time, quality, budget, and LOB requirements. Engage in enhancing Process Automation framework and monitor adoption across the enterprise. Contribute to continuous improvement of automation framework, technologies & knowledge. Coach team members on areas of development to increase knowledge and performance

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Operational support across all of ESS and the full process value chain with highly specialized skill sets and capabilities. Lead a Community of Practice across all Business Delivery teams to ensure lessons learned are shared, best practices are applied, and talent development is effectively managed. Process Engineering across ESS Organization through thought leadership, agile methodology, and LEAN six sigma.

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Agile Lean Leader for Customer Innovation and Business Delivery for E&S Insurance. Product owner supporting Personal Lines Insurance. Customer Integration Framework support with a strong focus on document intake systematic workflows, data integration and agent on-boarding of web services. Manage and designed a team providing tier 3 customer support and troubleshooting to all Personal Lines UW and innovational training for our general agents and internal Nationwide Associates, collaborate with IT and business partners on release planning, identify automation dependencies and innovative opportunities across data intake workflows, develop user acceptance test plans, assist in solving unique customer data challenges with automation solutions, provide innovative business consultation, and lead continuous improvement initiatives. Implement and maintain a work intake process that allows for meaningful KPI metric reporting, analyze data to determine trends and patterns for web services and other data integrations, and lead strategies to drive efficiencies and improve effectiveness. Additional responsibilities include strategic, budget, and workforce planning, and executing strong collaboration with Underwriting, IT, General Agents, Operations and Third-Party Vendors to achieve E&S/ Specialty business goals. Engagement Gallup rollup results of 2021-4.92, Engagement Gallup Score 2020-4.90, and Engagement Gallup Score 2019-4.86.Streamlined daily processes and built sustainable support model resulting in $710k yearly savings.

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Applied DMAIC, DMADV, Lean and Project Management methodologies to successfully complete improvement projects and realize targeted benefits. Coordinated and prioritized all aspects of agile projects, including planning, communication, execution, and sustainability of Lean Six Sigma. Developed and monitored timelines, including regularly re-assessing risks, throughout project life. Ensured that re-engineering objectives, specific goals, measures, and metrics are established. Facilitated Lean, Kaizen, Rapid Decision Making and other A3 problem solving and improvement sessions.Lean Deployment delivery. Process engineering and Implementation of the Lean Management System. This includes process improvements, sustainability, A3 framework, and continuous improvement resulting in a $2.4MM benefit for both Commercial Lines Processing and an additional combined $4MM for Personal Lines Servicing.Black Belt Certification project within print cost for agency support and digital agency support totaling $300k from 2016-2018.

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Staffing Manager that includes leading the Subject Matter Expert team, the Transition Unit, and the interview process. Agile Lean Lead Leader. Business Lead on Project IBM Watson. Transitioning Watson for release within Shared Services. Serve as the department’s Continuous Improvement lead. Change Ninja project lead and Process Leader on all communications within CSSS. Provide consistent coaching and feedback assisting and developing associates. Contributed to over 250k combined savings for Paperless effort in 2015 and 2016. NERO region Liaison Manager for Sales Managers and Agency support. Engagement Gallup rollup results of 2016-4.94 Engagement Gallup Score 2015-4.92.Green Belt Certification project within Nationwide servicing centers on call reduction. Implemented call scripting resulting in a decrease of overall call backs and increasing first call resolution overall percentage totaling $125k in savings in six months. Go forward savings of $610k from 2014-2017.

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Responsible for basic business and/or systems process analysis, design, implementation, and operation. Creative process engineering streamlining current audit billing process. Coordinate and implement proposed process intake and procedure. Responsible for day-to-day operations and execution of basic processes and coordination of process events and deliverables. Project Plan Demand Implementation Manager. Direct and manage project resources per work plan and release dates for the Nationwide Billing Platform. Create IT business requests and schedule release dates for the Project Demand management. Responsible for coordinating the Nationwide Insurance Security Risk Policy for recovery boarding within our department.

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Work to protect the assets of the company while ensuring indemnification of policy holders by investigating the validity of vehicle claims under the division of fire and theft total losses. Collect and analyze data; investigate and research background information to include criminal, financial, and credit history; research policies under which claims were written; conduct interviews with policy holders and witnesses; coordinate with agents, vendors, lien holders, etc. to ensure continuity of cases; render payment when necessary; refer to trial division for litigation when necessary, work closely with Special Investigative Unit. Settled and finalized all valid auto claims with authority up to 50,000.00

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Working with the Nationwide Financial sales channels assisting external wholesalers scheduling their one-on-one appointment and thereby increasing their sales activity. Ongoing communication with financial institutions within the Chicago, Nashville, Kansas City, New York, and San Francisco regions increasing the sales of Annuity products. Maintaining consistent results and communicating directly with external wholesalers and assisting them with their daily needs.

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Team Lead. Supports the Nationwide Financial Internal Sales Forces by contacting non-focus Investment Professionals in a more efficient and effective manner; without distracting Internal and External wholesalers from building stronger relationships with their top Investment Professionals. Executing call campaigns to find new Investment prospects, profiling Investment professionals to determine their willingness and ability to do business with Nationwide Financial. Making asset retention phone calls to Investment Professionals on all pending distributions to retain account and ensure profitability for Nationwide.

Columbus, Oh, Us

Worked with The Limited Brands in Loss prevention. I was responsible for minimizing the financial losses of a retail operation related to theft, vandalism, accident and injury. Developed ways to detect safety issues and security violations, and specific programs in place to prevent repeat occurrences. The Internal loss prevention focused on cash handling theft, inventory control, facilities and equipment damage, security access violations, fraud, and a variety of audits of employee activities. External loss prevention focused on shoplifting, vandalism, counterfeiting, robbery, burglary, and store safety are the primary areas of external focus.

Bachelor Of Arts, Business Administration And Management, General

Project Management