Built and configured the new SCCM 2012 infrastructure and assisted in migrating newly acquired resources into the environment. Incorporated 3000+ net new systems into the environment by creating system boundaries and collections enabling the deployment baseline packages and software updates to newly acquired resourcesUtilizing SCCM 2007 managed 41,000+ workstations at an enterprise level. This included creating and managing software and hardware inventory reports; creating packages, collections and advertisements for distribution requestsWorked with application owners to test and deploy their applications to workstations with minimal deployment and compatibility issuesManaged Microsoft SCCM deployments in a large-scale global environment; oversaw deployments of large and complex applications targeted for mass audienceWorked on projects to upgrade security software on all workstations within the enterprise

Used HP Service Manager ticketing system to resolve issues based on priority and time received, ensuring that all issues are resolved within SLAUtilized NetIQ monitoring system to proactively resolve issues before they cause business outages as well as using historic data to find trends that may have lead to an issueProduction on-call for 5000+ physical & virtual Windows 2003 and Windows 2008 servers in a complex infrastructure, including health monitoring of critical infrastructure servers hardware components, disk space and resource utilization across the enterpriseMaintained, configured and supported HP hardwareSupported and maintained virtual servers through VMware's Virtual CenterAdhere to PCI / PHI compliance and FTC security regulations as governed in the healthcare industryParticipates in disaster recovery exercises. Familiarity with infrastructure applications such as Active Directory, DNS\​Active Directory, Exchange, Ironmail, ISA, Websense and IIS

Monitors client servers by utilizing Zenith, minimizing the amount of time a client will experience issues with their servers.Remotely assist clients over the phone and through remote desktop sharing to resolve their issues with minimal escalation.Quickly removes malicious software from client machines, ensuring clients experience as little downtime as possible

Utilized Microsoft Productivity Software to create quotes, proposals and network diagramsGathered information from account managers and technicians to create quotes and proposals based on clients' needs; actively contacted vendors to register equipment for price deviationsExtensively used pricing tools to create pricing list and installation pricing for Cisco, Blue Coat, IronPort and Ruckus Equipment with quick turnaround time satisfying client demands

Quickly and accurately created tickets that came through the monitoring system or directly from customers and closed approximately 80 percent without escalationPerformed on-site customer installations, following best-practices and assuring optimal customer satisfaction Managed and troubleshot network problems within the Windows 2000/2003 server and Cisco environments