Ryan Minaker Email & Phone Number

Ontario, Canada

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Canada Area

● Consult on projects across a broad range of technologies (business intelligence, data engineering, machine learning and artificial intelligence, robotic process automation, workflow automation) to solve business problems or identify opportunities.● Design and build data-driven solutions through to minimum viable product (MVP) and work with IT and other groups to enable the scale up of MVPs to full production solutions.● Lead research and evaluation of emerging trends in technologies… Show more ● Consult on projects across a broad range of technologies (business intelligence, data engineering, machine learning and artificial intelligence, robotic process automation, workflow automation) to solve business problems or identify opportunities.● Design and build data-driven solutions through to minimum viable product (MVP) and work with IT and other groups to enable the scale up of MVPs to full production solutions.● Lead research and evaluation of emerging trends in technologies that are not yet leveraged within PwC’s technology landscape. Show less

Toronto, Ontario, Canada

● Supported data analytics/business intelligence applications, processes and projects for Human Capital and Finance.● Architected, developed and supported self-serve analytics dashboards and automated reporting processes using Qlik Sense and R+RStudio.● Performed in-depth data analysis (e.g., through text mining, sentiment analysis, correlation) and provided recommendations based on these insights.● Consulted with stakeholders to define and understand project requirements, identify… Show more ● Supported data analytics/business intelligence applications, processes and projects for Human Capital and Finance.● Architected, developed and supported self-serve analytics dashboards and automated reporting processes using Qlik Sense and R+RStudio.● Performed in-depth data analysis (e.g., through text mining, sentiment analysis, correlation) and provided recommendations based on these insights.● Consulted with stakeholders to define and understand project requirements, identify and access data sources, and design and visualize solutions.● Developed short and long-term data strategy and ensure alignment with business strategy● Ensured data quality, accuracy and availability ● Provided training and support to dashboard and report users -- including user and technical documentation● Led the Canadian reporting workstream for a global HRIS (Workday) implementation. Show less

Toronto, Canada Area

● Led a team of instructional design and technologies specialists to support learning and development teams, programs, and strategic goals.● Owned data analytics and business intelligence processes, ensuring accurate metrics and KPIs (single source of the truth) ● Worked with learning and development teams to consult on the design of learning solutions from a technology enablement perspective, and drive the content creation and development process for related digital assets.● Led… Show more ● Led a team of instructional design and technologies specialists to support learning and development teams, programs, and strategic goals.● Owned data analytics and business intelligence processes, ensuring accurate metrics and KPIs (single source of the truth) ● Worked with learning and development teams to consult on the design of learning solutions from a technology enablement perspective, and drive the content creation and development process for related digital assets.● Led digital learning R&D efforts for Canada and ensure collaboration and alignment with other territories.★ Led an initiative to translate Human Capital business strategy into a data analytics strategy, which enables for identifying actionable insights using real-time blended data to visualize the current status of metrics, KPIs and trends.• Developed MIS dashboards using Qlik Sense, including requirements gathering, data preparation (ETL), data modeling, UI design, testing, deployment, and support• Developed correlation and linear regression models in R to further identify and understand relationships between data• Used natural language processing (NLP) on free-form text data in order to perform sentiment analysis and automated categorization of data Show less

Toronto, Canada Area

Acted as the central point of contact for business users and internal IT functions for a portfolio of products and services, including:● Authoring and publishing solutions (DITA/XML)● Consulting & Deals ● Learning & Development

Toronto, Canada Area

● Led a team of technical writers to support PwC’s information technology teams, projects, and strategic goals.● Defined and managed the creation and dissemination of performance support materials.● Advised stakeholders and business leaders on technical communications and usability best practices.★ Led the implementation of a DITA/XML solution, using oXygen XML Editor and Microsoft SharePoint, which streamlined the authoring, publishing, translation and delivery of content. … Show more ● Led a team of technical writers to support PwC’s information technology teams, projects, and strategic goals.● Defined and managed the creation and dissemination of performance support materials.● Advised stakeholders and business leaders on technical communications and usability best practices.★ Led the implementation of a DITA/XML solution, using oXygen XML Editor and Microsoft SharePoint, which streamlined the authoring, publishing, translation and delivery of content. • Decreased cost and turnaround time (-48%) by automating or eliminating repetitive tasks • Increased quality by dedicating more time (+40%) to high value tasks • Decreased translation costs (-43%), resulting from content reuse and reduced word count★ Architected and managed a project to deliver ‘paperless’ in-class training using a DITA/XML solution. • Eliminated 100% of the costs associated with printing, shipping, and handling paper • Supported corporate responsibility by reducing PwC’s environmental footprint (saved over 500,000 pages annually) • Improved transfer of learning by having learning materials readily accessible at all times and on all devices (laptops, tablets, phones)★ Led the transition of the technical communications function to an offshore vendor (Tata Consultancy Services). Show less

Toronto, Canada Area

● Worked with subject matter experts, project managers, and business owners to research, write, edit, publish, and manage performance support and reference materials (online, mobile, and print) for PwC’s applications and services.● Worked with the manager, Technical Communications, to develop and present the departmental strategy.● Acted as the interim Technical Communications manager, when required.★ Led an initiative to propose and pilot a DITA/XML authoring and publishing… Show more ● Worked with subject matter experts, project managers, and business owners to research, write, edit, publish, and manage performance support and reference materials (online, mobile, and print) for PwC’s applications and services.● Worked with the manager, Technical Communications, to develop and present the departmental strategy.● Acted as the interim Technical Communications manager, when required.★ Led an initiative to propose and pilot a DITA/XML authoring and publishing solution.★ Conducted an analysis of translation costs and requirements, and provided recommendations and next steps towards more cost-effective solutions. Show less

Contributor of articles and book reviews.

Toronto, Canada Area

● Worked with subject matter experts and stakeholders to develop and manage internal and external documentation for CDS’s systems, products, and services.● Acted as a release lead for external documentation, which included coordinating all aspects of documentation projects by planning and scheduling activities to meet deadlines and budgets.● Liaised with other departments to prepare and publish external review materials for provincial and federal regulators (Ontario Securities… Show more ● Worked with subject matter experts and stakeholders to develop and manage internal and external documentation for CDS’s systems, products, and services.● Acted as a release lead for external documentation, which included coordinating all aspects of documentation projects by planning and scheduling activities to meet deadlines and budgets.● Liaised with other departments to prepare and publish external review materials for provincial and federal regulators (Ontario Securities Commission, Autorité des marchés financiers, Bank of Canada).★ Acted as the content lead, as part of a team responsible for purchasing, implementing, and managing a DITA/XML content management system.★ Acted as the lead responsible for developing and enforcing usability and web design standards for web-based application development.★ In response to corporate restructuring, acted as the sole technical communications professional; assumed ownership and management of all documentation processes, and ensured that deadlines were met and quality standards were maintained. Show less

Toronto, Canada Area

Worked with subject matter experts and clients to develop instructor-led and web-based training materials for 3D CAD software (Autodesk, Dassault Systèmes, and PTC products).

Certificate, Data Analytics, Big Data, And Predictive Analytics

Certificate, Information Management

Graduate Certificate, Technical Communication

B.A, Honours, History