Ryan Jaques Email & Phone Number

Stratford, ON, CA

Stratford, Ontario, Canada

- Managing the team in the delivery of exceptional customer service, to ensure a kinder experience for the customer, and making cannabis accessible, approachable and enjoyable- Addressing staffing and scheduling requirements, including the hiring, onboarding and training of new staff, and managing payroll- Overseeing product and accessory purchase orders.

Stratford, Ontario, Canada

- Cultivating a welcoming and informative retail environment, catering to both new and experienced cannabis users.- Providing tailored suggestions for cannabis products that align with customers' preferences, budget constraints, and sensitivity to different cannabis strains.- Educating customers on the responsible and safe usage of cannabis products.

Mississauga, Ontario, Canada

- Oversaw the delivery of custom website projects, coordinating with designers and developers for successful scoping, planning, and delivery.- Managed special projects, including integrating an advanced CRM, Billing, and Project Tracking system to streamline customer onboarding.- Engaged in digital transformation initiatives like the Canadian Digital.

- Focused on implementing strong UX best practices in the design of checkout and payment experiences for merchant projects.- Coordinated between merchant clients, the design team, and other Engagement Managers, ensuring the integration of the Trustly experience within client interfaces.- Developed practices and resources for the role, setting benchmarks.

Hamilton, Ontario

- Managed client website migration projects, overseeing the design, development, and launch of new client websites on the Q4 platform.- Focused on planning, tracking, and reporting project timelines and deliverables, managing client communications and relationships.- Improved individual project output rate and reduced average project delivery timeline by.

- Supported project managers in the Launch 48 project team, overseeing the delivery of website projects and managing the Launch 48 offering.- Focused on key performance indicators, project capacity, identifying new opportunities with existing clients, and expanding the Launch 48 offering.- Enhanced project practices and SOPs focusing on scalability within.

Streetsville, Mississauga

- Grew the Launch 48 project process from its inception into a defined, efficient project methodology.- Managed a wide range of client web projects across various industries, including eCommerce, real estate, and financial services.- Managed the successful and on-time delivery of client website projects within a 48-hour timeline.- Worked directly with.

Burlington, Ontario

- Created and scheduled weekly social media posts for Twitter, Facebook and LinkedIn, using Hootsuite. Increased Tweet output by 25 posts per week.- Quality Assurance of email blasts and monthly e-newsletters, white papers, sales decks, conference and event brochures, and social media posts.- Created weekly internal "In The News" email blast, keeping.

Burlington, Ontario

- Coordinated marketing content for blogs and social media: Blogger, WordPress, Facebook, Twitter, LinkedIn, Google+ and YouTube.- Optimized website and social media channels for web traffic growth.

Toronto

- Developed and implemented content for company blog and social media channels; monitored competitor and client social media activity.- Assisted Content Manager in drafting and editing white papers, success stories, e-mail campaigns, blogs and other online content.- Sourced information for use in social media, blogs and other channels.- Maintained and.

Burlington, Ontario

- Greeting customer and quickly build comfort while determining their coffee drinking preferences.- Using superior product knowledge to suggest the best product or service to meet their needs.- Performing product demonstrations to assist in making a sale, including making drinks, setting up and using machines, sampling new products, or sampling unique.

Burlington, Ontario

- Welcomed and built rapport with customers, identifying customer needs.- Directed customers to products that met their needs, up-sold and added on products to increase sale value.- Referred customers to possible alternative solutions if roadblocked to primary goals.- Managed several customer interactions at once in fast-paced retail environment..

King City, Ontario

- Created and maintained a WordPress blog (the first company blog) to increase engagement among and between clients, employees and managers (WordPress development, blogging)- Created the first company Twitter account connecting internal and external customers with chief management staff.- Researched and shared thematically relevant material promoting.

Burlington, Ontario

- Redesigned and re-built company website from custom HTML to WordPress for improved website content management.- Created and coordinated social media communications through several channels (Twitter/Tweetdeck, Facebook, YouTube, and Vengeo).- Revamped social media strategy to increase engagement with the brand.- Co-wrote and edited marketing materials.

Postgraduate Diploma, Strategic Relationship Marketing

Bachelor Of Arts, Double Major, Philosophy & Sociology And Social Anthropology, Final Year Gpa: 3.6

Continuing Education, 3 Day Excelerator Coaching™ Workshop, 24 Approved Coaching Specific Training Hours (According To Icf Standards)

Instruction in coaching communication skills, conflict resolution skills and coaching for performance improvement.