Ryan Johansen Email & Phone Number

Henderson, NV, US

Enhanced organizational security posture by coordinating phishing campaigns and conducting internal security awareness trainingInvestigated and resolved network issues for over 100 client companies, minimizing costs due to downtime.Managed Windows Servers and Active Directory to ensure security and availability of critical infrastructure systems.Configured.

Resolved Windows OS, Office 365, and Azure AD issues, enhancing system reliability.Remediated network, DNS, and DHCP issues, safeguarding network integrity.Administered Active Directory and Azure AD permissions, ensuring secure access control.Monitored cloud services for performance and security, maintaining optimal operations.

Managed servers, Azure AD, and group policies, ensuring a secure IT environment.Provided tech support for 3,000+ employees, maintaining high user satisfaction.Documented and tracked issues, enabling continuous IT service improvement.

Increased overall company digital sales from $5mil to $12mil in under 2 years. Website testing, managed advertising campaigns reaching hundreds of companies, helped implement search engine optimization improving customer checkout rate from 25% to 40%, taught customers and internal staff how to use industry technology and websites, Worked closely with.

Recruited, interviewed, trained, scheduled, and managed a marketing team of over 30 employees for all Southern California. Built networks and relationships with clients. Managed and promoted events, managed 4 showrooms, helped make decisions with website development and outreach programs.

Managed 80+ employees in a highly competitive sales environment, recruited and trained employees, managed store assets and funds, lead marketing decisions and recruitment efforts. Improved sales performance and reduced store theft from 7% to 2%.

Managed enterprise employees, managed company assets and resources, worked as a liaison with clientele and other partnering companies, performed office duties, and helped employees push sales numbers for products and services.

Managed client accounts, collections, managed gym upkeep, and customer service. multi-tasking by answering phone calls, and attending to walk-ins, ensure safety to the club, and occasional work at the Babysitter Kids Club that La Fitness provides.

Temecula, California

Ensured customer satisfaction while maintaining customer relations with the use of customer service techniques and problem solving. Set up marketing and promotions, helped with inventory management, and reduced shrink percentage with effective asset protection techniques.

Finding the complete solution to customers needs and concerns. Developing lasting relationships with customers for long-term loyalty. Troubleshooting for many types of technology. Computer diagnostics and repair. Customer service. Taking inventory on readily available products and backstock. Technical support for computers and computer software.

• Checked groceries for customers.
• Developed relationships for long-term customer loyalty to the company.
• Down-stocked product from inventory.

Bachelor Of Arts - Ba, Business Administration And Management

Associate'S Degree, Behavioral Sciences

General Education