Ryan Lew Email & Phone Number

As Senior Product Release Manager, I worked with all levels of both Tech and non-Tech teams to deploy our apps and reader engagement programs.- Drove collaboration between Tech & non-Tech teams in the strategic development of apps, digital products, services, proposals, project planning, and program operations- Setup and managed the QA testing of all major releases and direct follow-up actions- Coordinated the efficient deployment of app releases, including optimizing for partners and regions- Led technical implementation of service partnerships, working closely with clients to onboard programs, document feedback, and drive further user engagement as new features and tools rollout - Established comprehensive troubleshooting support and integrate with ops and app development cycles to deliver timely, sustainable, and accessible customer success solutions

As Worldreader’s Supply Chain Manager, I oversaw the sourcing, procurement, logistics, and service support for project assets through 4 regional logistics hubs to 500+ sites across 20+ countries.- Oversaw supply chain from sourcing to deployment of all e-library program assets via Worldreader’s logistics hubs in USA, Peru, Ghana, Kenya, and India to sites in 20+ countries- Built capacity to withstand supply shocks and accommodate values-based procurement priorities- Negotiated with regional carriers and secure discounts & exemptions to reduce shipping cost by 70%- Worked with manufacturers and inspectors to secure all certificates required for import/export- Design and administer a field tech certification program to streamline training and availability of contractors to minimize the need for staff to fill short-term labor needs, especially at remote sites

As Operations Manager, I oversaw the distribution of Worldreader's digital content onto Kindles and tablets and their fulfillment with other supporting project materials as e-reading library platforms. - Introduced JIT management and SOPs to yield a 5x increase in fulfillment center productivity - Developed operations model to transparently budget lead times and labor allowing for more accurate and equitable assignment of projects across hubs and team members- Operationalized Salesforce by working across offices to build reports and normalize business practices around shared information to facilitate greater cross-team collaboration and accountability

- Published first successful genetic sequencing study of Endangered Species Act-listed Delta smelt, revealing thousands of single nucleotide polymorphisms (SNPs) on a high-density linkage map- Designed a high-throughput parentage genotyping panel for pedigree-based breeding of the species’ reserve to extend its long term genetic potential for reintroduction after its expected wild extinction

Master'S Degree, Ecology

Bachelor'S Degree, Integrative Biology And History