Ryan Shaver Email & Phone Number

California, United States

In my current role at Piazza, I have the privilege of leading the Business Operations team. My responsibilities involve overseeing our daily operational strategies and workflows. I've taken the lead in developing and maintaining critical operational databases, which are essential for tracking invoice pipelines and accounts receivable metrics. One of my key contributions is the regular compilation and delivery of the Accounts Receivable Summary Report to our CEO, offering vital insights into our… Show more In my current role at Piazza, I have the privilege of leading the Business Operations team. My responsibilities involve overseeing our daily operational strategies and workflows. I've taken the lead in developing and maintaining critical operational databases, which are essential for tracking invoice pipelines and accounts receivable metrics. One of my key contributions is the regular compilation and delivery of the Accounts Receivable Summary Report to our CEO, offering vital insights into our invoicing pipeline and overall financial health.I'm deeply involved in cross-functional collaboration, working closely with our Licensing and Talent departments, as well as external accounting firms. This ensures that our business operations are cohesive and efficient. Additionally, I developed and maintain a comprehensive Security Questionnaire Database, centralizing over 100 security assessments to streamline our security processes across multiple teams.Some of my notable achievements include:• Spearheading the User Growth Analysis project, where I delivered refined projections to our CEO. These projections significantly enhanced the accuracy of our user engagement trendlines and informed strategic decisions for the company.• Successfully founding the Business Operations team, where I took charge of onboarding and training new employees, creating comprehensive onboarding materials and standard operating procedures.• Pioneering the creation of a unified Business Operations Hub, consolidating a decade of internal data. This initiative improved our documentation and workflow efficiency by 75% and was subsequently adopted by other teams.• Playing a key role in enhancing our security assessment efficiency, where I increased the speed of completing assessments by 75% through the development of a centralized, easily navigable database. Show less

Palo Alto

In my Operations role at Piazza, I developed and implemented a Month-over-Month (MoM) Reporting framework for our User Engagement Team. This framework enabled us to deploy targeted strategies for addressing university enrollment trends. I continually managed and updated this framework to support our ongoing user engagement initiatives. My responsibilities also included analyzing and interpreting complex user data using SQL, R, and Tableau, providing insights that directly impacted strategic… Show more In my Operations role at Piazza, I developed and implemented a Month-over-Month (MoM) Reporting framework for our User Engagement Team. This framework enabled us to deploy targeted strategies for addressing university enrollment trends. I continually managed and updated this framework to support our ongoing user engagement initiatives. My responsibilities also included analyzing and interpreting complex user data using SQL, R, and Tableau, providing insights that directly impacted strategic decisions in user operations.I was actively involved in daily operational tasks, which included monitoring and managing our product's performance, troubleshooting user issues, and collaborating with cross-functional teams to ensure a seamless user experience.Key accomplishments in this role included:• Proposing and facilitating the integration of a searchable alumni feature into our talent product, in close liaison with the Product and Engineering heads. This enhancement led to a 22% increase in company-student matching.• Leading the adoption of a new product management tool, where I developed frameworks for efficient product pipeline management and bug reporting. This streamlined our testing and engineering workflows, resulting in significant time savings.• Conceptualizing and leading the End-to-End Email Encryption Project, where I authored the Standard Operating Procedures (SoP), enabling the company to bypass substantial software costs.• Conducting daily live demonstrations of our Q&A product to University Teaching and Learning Centers and Professors, significantly contributing to the company's growth during a critical peak period in the pandemic. Show less

Business Operations, Customer Experience, Data Analyst, Operation Analyst, Quality Assurance, Risk Management, and Training

Tutor for all sections of PHIL100: Introduction to Philosophy, PHIL160: Introduction to Ethics, PHIL170: Critical Reasoning, and PHIL270: Symbolic Logic I.

Graduate Assistant for Prof. Wallis' Phil 170: Critical Reasoning course.

Department Of Philosophy

Philosophy tutor for all sections of PHIL 170: Critical Reasoning.

Seattle, Washington

San Francisco Bay Area

Double Major In Philosophy Of Mind, Brain, And Cognitive Science (Ba) & Visual Arts Media (Ba)

Sigma Alpha Epsilon (Founder, President, and Risk Manager) UCSD Comedy Club (Founder and President) KSDT - Fiercely Independent College.

Master’S Degree, Philosophy

Concentrations in Artificial Intelligence, Cognitive & Neuroscience, Connectionist & Computational Theories of Mind, Mathematics.

Education record

Activities and Societies: The Philosophical Foundations of Artificial Intelligence (PHI 104)