B2B platform product manager supporting cross-functional teams (applied science, machine learning engineering, computational linguistics, software engineering, UX/UXR) building omnichannel interaction analytics capabilities that drive both experience management (XM) and business outcomes across our customer, employee, and strategic research suites.

Product manager for Clarabridge's purpose-built reporting suite (Studio), prioritizing our enterprise B2B SaaS roadmap and strategy to complement our omnichannel NLU engines. Ran a hands-on beta program with reference customers and subsequently launched Intelligent Scoring (patented), an add-on scoring engine for mature buyers.

Business analyst on the Centers for Medicare & Medicaid Services (CMS) Program Integrity Modeling and Analytics contract (PIMASC), focused on identifying fraudulent service providers to prevent future patient harm and/or financial abuse. Crafted well-researched technical proposals for new analyses and maintained rigorous documentation from inception to model deployment, as well as tracked both overall program budget and individual model impact for both internal and external stakeholders.AI ethicist focused on embedding ethical practices in every aspect of IBM developers' projects from planning to completion. Collaborated with a team of AI ethics experts to run Design Thinking workshops for federal clients aiming to build mindful AI-augmented solutions. Built and piloted an NLU-driven chatbot that not only gave practitioners practical resources to guide their projects based on their natural language inputs, but also calculated an overall vulnerability score along five continua: accountability, value alignment, explainability, fairness, and user data rights; this pilot catalyzed an IBM-wide launch as part of its Data Privacy BlueSeller chatbot.

Streamlined data analytics by writing scripts for big data extraction and preprocessing; researched role/policy requirements for leveraging AWS Glue (launched August 2017). Renovated both functional and aesthetic aspects of the user interface for TriNet's Marketplace Cloud application, resulting in a smoother user experience.