• Increases awareness of Student Affairs programs and priorities by managing CRM communications to improve retention and student wellbeing• Creates, optimizes, and administers usage of HTML email templates by student center staff and interns building newsletters sent to targeted audiences• Builds and modifies web portals to provide supervisors and clients automated reporting for email and SMS analytics, content rendering, and delivery statuses• Writes, edits, and proofs messaging and layout of email, SMS, portal, and form communications for all Student Affairs 15 divisions, the Vice Chancellor, and 15 student organizations and centers• Collaborates virtually with marketing and program directors and graphic designers to manage multiple marketing projects simultaneously

• Developed, managed, and reported on the performance of emails, SMSs, and web portals for the complete enrollment funnel using Slate CRM, Beepro ESP, Clarizen and Jira PMSs, Canva, Excel, Adobe Acrobat, Slack, and Teams• Served on and took meeting notes for the CRM business team responsible for strategizing and implementing ways to increase undergraduate and graduate enrollment• Wrote, edited, and received client approval on email, SMS, and landing page copy for event marketing and undergraduate and graduate admissions• Built SQL queries for and scheduled distribution of targeted and personalized communications for multiple campus stakeholders and departments• Supervised and trained the enrollment communications intern on updating HTML emails and SQL queries, reporting on campaign performance, and internal communications

Instructor on Record for British Literature 1750-Present (Aug. 2021 - Dec. 2021)• Created syllabi, lesson plans, essay assignments and projects for sophomore-level lit. course• Distributed class material and recorded grades using Blackboard LMS and Microsoft Office• Initiated, facilitated and focused class discussions based on learning outcomes and assigned texts• Prepared class activities to analyze poems, plays, novels, short stories, and advertisements• Provided rubrics for assessing multiple drafts of argumentative essays Writing Coach and Grader for Expository and Argumentative Writing (Jan. 2021 - May 2021)• Mentored students drafting, revising, editing and reflecting on their argumentative essays• Communicated with colleagues, supervisors and students via email and teleconferencing• Arranged and facilitated class meetings and individual appointments via Zoom and Microsoft Teams• Collaborated with instructional designers to design lesson plans for remote teaching• Provided extensive feedback to students on drafts and graded essays using Canvas LMSInstructor on Record for Argument and Persuasion (Aug. 2020 - Dec. 2020)• Created syllabi, lesson plans, essay assignments and projects for freshman-level composition• Organized group workshops to promote collaborative learning and constructive feedback• Presented learning outcomes and tracked satisfactory acquirement of writing and reading skills• Provided feedback for local and global revisions of essays, blog posts and webpages• Taught different types of writing techniques and forms of argument across academic disciplines

• Fostered creative ideation during weekly one-on-one and group brainstorming sessions• Proofread both print and digital texts according to multiply style guidelines• Guided students through the writing process of scholarship essays and personal statements• Clarified instructor instructions and key concepts relevant to writing assignments• Maintained, updated, and delivered confidential reports to appropriate email recipients

• Wrote copy to build brand awareness of a conference and generate ticket sales• Collaborated how to improve existing content for multiple marketing mediums• Tailored copy to reflect the brand voice of the university• Used Excel to build and manage distribution lists• Fielded questions from potential speakers and attendees

• Enthusiastically greeted customers and listened attentively to their preferences to upsell items• Successfully persuaded over one hundred guests to sign up for a customer loyalty program • Obeyed company standards when preparing alcoholic drinks and cleaning and stocking the bar• Described characteristics of available beers and wines clearly and recommended food pairings• Communicated with kitchen staff, managers and fellow food servers to ensure excellent service

• Recommended food and drink pairings while passionately promoting more expensive items• Opened and closed the dining area in a timely manner by inspecting work areas for cleanliness• Accurately took phone orders, prepped and delivered food and drinks to guests' hotel rooms• Printed bills and processed payments using a POS system while encouraging guests to return• Reported any guest complaints immediately to supervisors and offered effective solutions

• Assisted owners and catering managers in executing marketing strategies to promote services• Helped catering managers and chefs ensure guest satisfaction with catering services• Loaded and unloaded food and drink items while setting up buffet stations and dining areas• Clearly and politely answered questions guests have during catering events• Appropriately cleaned, sanitized and stored chafing dishes, tableware and kitchen equipment

• Cleaned, sanitized and reset tables to ensure guests had pleasant dining experiences• Closed dining areas by cleaning and stacking chairs and sweeping and vacuuming floors• Assisted waitstaff by refilling condiments and drink stations and delivering food• Washed and stored soiled dishes, cookware and work areas according to company standards• Helped managers and chefs inventory, unload and store truck deliveries