Ryan Whitehead

Ryan Whitehead Email and Phone Number

Passionate about helping people using technology
Ryan Whitehead's Location
Alpharetta, Georgia, United States, United States
Ryan Whitehead's Contact Details
About Ryan Whitehead

Ryan Whitehead is a Passionate about helping people using technology.

Ryan Whitehead's Current Company Details

Passionate about helping people using technology
Ryan Whitehead Work Experience Details
  • Bonusly
    Customer Support Specialist
    Bonusly Aug 2022 - Mar 2023
  • Calendly
    Product Specialist
    Calendly Oct 2020 - Feb 2022
  • Verizon
    Customer And It Specialist
    Verizon Nov 2019 - Oct 2020
  • T-Mobile
    Mobile Expert
    T-Mobile Jan 2019 - Nov 2019
    Alpharetta, Georgia
    Responsible for providing customer support via face to face, phone, e-mail and web portal. Works with customers to procure mobility devices and equipment, identify, troubleshoot and resolve basic to complex technical and non-technical end user customer questions for all wireless mobility products. Escalates unresolved issues to the appropriate channels. Works under minimal supervision on advanced technical or unusual support problems.• Provides basic to highly complex technical support to resolve wireless carrier activation/set up, configuration for end customers.• Troubleshoot hardware and service problems and facilitates carrier support calls as necessary.• Provides account and billing related support. Completes service cancellations and exception-based service extensions within established client guidelines.• Resolves customer mobility problems and questions via live session or remote access.• Actively engages in continuous improvement recommending content, solutions, or alternative processes that may improve the customer experience or our operational efficiencies.• Uses the correct tools, resources and processes such as the online Knowledgebase and escalation paths.
  • Apple
    Sales Specialist
    Apple Jul 2014 - Jul 2017
    Alpharetta, Georgia
    Identifies, researches, and resolves customer technical problems. Responds to telephone calls, email and dispatched requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution. • Responsible for providing support to end users utilizing Apple hardware or MAC operating systems. • Interface with customers and personnel daily.• Responds and resolves end user issues that require advanced knowledge of Apple or iOS systems. • Updates status of queued service requests with the IT service management system.• Excellent communication skills, both written and oral, including the ability to convey complex findings in a clear, concise, and credible manner• Proven experience working on complex, international, large-scale, time-critical deliverables
  • Sports Authority
    Team Lead
    Sports Authority Jan 2014 - Dec 2014
    Creating an atmosphere that generates hospitable service to customersIn charge of handling sales with customersMaintaining clean, presentable work environment for coworkers and customersMaintaining positive face to face interaction with customers on a daily basis
  • Chick-Fil-A-Franchise
    Sales Associate
    Chick-Fil-A-Franchise 2008 - 2010
    Alpharetta, Georgia

Ryan Whitehead Skills

Microsoft Office Microsoft Excel Microsoft Word Customer Service Powerpoint English Windows Research Outlook Teaching Public Speaking Sales

Ryan Whitehead Education Details

Frequently Asked Questions about Ryan Whitehead

What is Ryan Whitehead's role at the current company?

Ryan Whitehead's current role is Passionate about helping people using technology.

What is Ryan Whitehead's email address?

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What is Ryan Whitehead's direct phone number?

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What schools did Ryan Whitehead attend?

Ryan Whitehead attended Kennesaw State University, Georgia State University.

What skills is Ryan Whitehead known for?

Ryan Whitehead has skills like Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, Powerpoint, English, Windows, Research, Outlook, Teaching, Public Speaking, Sales.

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