Ryan Ong Email & Phone Number

Singapore

Singapore

• Manage client information and update/create client summary profiles, ensuring all client details are updated accurately and presented in an easily understandable format

Singapore, Singapore

Key roles:- Test program development for New Product Introduction- Used python for process automation- Used ruby for test program creation and generation- Used perl for process automationOther duties:- Assisting with site tours as tour guide- Assisting at SSIA career fair as a promoter- Assisted at COMEX IT fair as promoter- Lead for AMD STEM Lab: PC Building planning and execution- Content developer for AMD STEM Lab: Robotics, Scratch Programming

Singapore

• Improved automation radio frequency validation program using python, enhancing the readability and efficiency• Integrated serial communication of a recently acquired radio frequency module into validation program, allowing smooth testing of transmitter and receiver• Automated spectrum analyser testing in validation program, successfully retrieving results for crystal harmonics validation.

Singapore

• Assigned as moderator for a user community platform initiative, promoting the usage of the platform and ensuring users are compliant with community rules• Liaised with clients on support incidents, tested and resolved 5-10 incidents daily, via chat and/or call, with high client satisfaction• Created application usage knowledge articles for client access, decreased frequently requested support incidents

Singapore

National ServiceNotable duties• Communicate with parents of enlistees throughout their stayOther duties• Command and work with a team of instructors to train new enlistees on rescue knowledge and equipment handling• Ensure safety is upheld while training enlistees• Execute disciplinary actions on subordinates and enlistees when required• Flag bearer representing NSTI in the Singapore Global Firefighters and Paramedics Challenge (SGFPC) 2019

Singapore

National ServiceNotable duties• Oversaw attainment of International Organization for Standardization (ISO) 45001:18 Certification as lead coordinator; obtained certification by end of national serviceOther duties• Ensure all training related documents are updated and archived• Management of facilities within NSTI• Conduct safety audits in accordance with SCDF guidelines• Responsible for Minutes taking during the monthly staff meeting• Completed the upgrade of posters displayed around NSTI• Kickstarted effort to produce rescue equipment training videos

Singapore

• Prepared of ingredients for classes with around 4200 customers monthly, ensured all ingredient are prepared accurately and safely before commencement of classes• Took initiative to oversee preparation of monthly menu changes and event preparation, guiding other part-time staff to assist with preparation• Attended to customer queries and promoted services provided, leading to high customer satisfaction; Convinced various customers to sign up for trial classes and class packages

Bachelor Of Engineering - Be, Computer Engineering, 4.80/5.0 For First 3 Years

Activities and Societies: NTU Soul Funky Dance Club - AY21/22 Club TreasurerComputer Engineering with Second Major in Business Awarded.

Diploma (High Distinction) With Honours In Chemistry And Physics, And Major In Mathematics, Honours In Chemistry And Physics, And Major In Mathematics, Cap 4.5/5.0

Activities and Societies: - Dance club member (2012 - 2017) - Ritsumeikan Senior High School Student Exchange Programme (2017).