Ryan Ong Email & Phone Number

Kuala Lumpur, My

Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, My

Malaysia

-Monitor and responding to network alerts, notification and hardware malfunctions-Performing regular checks on network hardware and software for monitoring purpose-Diagnosing and troubleshooting network and system-Implement the notification mechanism and track issues-Managing Cloud Service, virtual equipment and CDN architecture configuration-Configure and managing of domain name and SSL certificate

Kuala Lumpur

- Monitor and support our CDN network infrastructure and other services to meet Service Level Agreements (SLA)- Monitor performance of a network - Using Linux (Red Hat based) to troubleshoot servers- Managing Helpdesk IT support for internal teams- Using JIRA and Zendesk for ticket escalation system- Record and maintain knowledge collected from each issue in a central location- Perform support primarily via e-mail and web portals but also some via telephone - Work with various internal and external escalation teams to support resolution of services issues

Kuala Lumpur, Malaysia

Bachelor'S Degree, Information Technology, Second Upper Class

Activities and Societies: Chess Club Committee,English Language Society

Diploma, Information System Engineering, Second Upper Class

Activities and Societies: Chess Club CommitteeHelp to organise a inter college Chess competitions