Ryan Pointer

Ryan Pointer Email and Phone Number

A+ | ITIL V4 Foundations | Veteran | BS Cybersecurity and Information Assurance//FEB 2026
Ryan Pointer's Location
Cibolo, Texas, United States, United States
About Ryan Pointer

Current Student at Western Governors University studying Cybersecurity and Information Assurance. Formerly an IT support analyst senior professional providing technical support for the public safety department in Austin Texas. Skilled problem-solver able to communicate to customers proficiently. Responsible for documenting and providing hands on technical support for customers help requests for portable radio, mobile radio, laptop, mobile, network and peripheral problems.

Ryan Pointer's Current Company Details

A+ | ITIL V4 Foundations | Veteran | BS Cybersecurity and Information Assurance//FEB 2026
Ryan Pointer Work Experience Details
  • City Of Austin
    Senior Information Technology Support Analyst
    City Of Austin Oct 2020 - Jul 2021
    Austin, Texas, United States
    Installed and maintained software, hardware, and applications for the City of Austin. Performed all necessary corrective and preventative maintenance on radio alerting network electronic equipment for public safety and other entities of the city. Inventory management of assets and equipment for radios and IT equipment related to the City of Austin. Performed duties such as running network cables and programming locution devices to access the public safety network system. Recorded… Show more Installed and maintained software, hardware, and applications for the City of Austin. Performed all necessary corrective and preventative maintenance on radio alerting network electronic equipment for public safety and other entities of the city. Inventory management of assets and equipment for radios and IT equipment related to the City of Austin. Performed duties such as running network cables and programming locution devices to access the public safety network system. Recorded incidents and event information from a variety of different networking systems to help improve the end user experience throughout the city. Diagnosed and troubleshooted or escalated to technical support for any device that would not be active on the system.Contributed to the process development planning and process improvement of the new network hardware and software including the end-of-life cycle of existing systems and components. Evaluated network performance and system health checks.Recommended, tested, and troubleshooted various wireless technologies for departments throughout the city. Monitored and diagnosed to provide technical network and wireless assistance to various departments when necessary. Implemented network security procedures and ensured compliance of all security policies, procedures, and standards. Show less
  • City Of Austin
    Senior Information Technology Support Analyst
    City Of Austin Feb 2019 - Jul 2021
    Austin, Texas, United States
    Performs all necessary corrective and preventative maintenance on base stations, mobile units, portable units, IP based subsystems, associated ancillary equipment, antennas, transmission lines, and other related equipment for the City of Austin. Diagnoses and troubleshoots all audio, rf, data, test and control components of the Astro 25 IV&D IP Based Digital Simulcast Subsystem. Measures, aligns, and adjusts frequency, deviation and power parameters to comply with Federal Communication… Show more Performs all necessary corrective and preventative maintenance on base stations, mobile units, portable units, IP based subsystems, associated ancillary equipment, antennas, transmission lines, and other related equipment for the City of Austin. Diagnoses and troubleshoots all audio, rf, data, test and control components of the Astro 25 IV&D IP Based Digital Simulcast Subsystem. Measures, aligns, and adjusts frequency, deviation and power parameters to comply with Federal Communication Commission requirements for base stations, subscriber units, control and data acquisition communication equipment.Responsible for the installation and removal of communication equipment from Utility Fleet vehicles and facilities. Performs configuration and fault isolation of system infrastructure, subscriber units and parameters of the Motorola IP Based Digital Simulcast Subsystem.Monitors, administrates, and optimizes system infrastructure through radio management software tools and various communications test equipment. Provides technical assistance to various departments when necessary. Show less
  • Us Army
    Cannon Crew Member (13B)
    Us Army Oct 2009 - Jun 2016
    Fort Lewis, Washington, United States
    My Army career was 7 years. I was an E-5(Sargeant) when I got out of them military. Lead soldiers in their daily tasks and set a standard for lower enlisted soldiers to live up to. Worked with telecommunications to achieve connection with the command center.2015 until I got out of the Army. I was a team lead responsible for 10 soldiers in a section on a howitzer gun line. We emplaced our howitzer's and set up telecommunications to the command center.I led a team of 12… Show more My Army career was 7 years. I was an E-5(Sargeant) when I got out of them military. Lead soldiers in their daily tasks and set a standard for lower enlisted soldiers to live up to. Worked with telecommunications to achieve connection with the command center.2015 until I got out of the Army. I was a team lead responsible for 10 soldiers in a section on a howitzer gun line. We emplaced our howitzer's and set up telecommunications to the command center.I led a team of 12 soldiers on an ammo team in a HIMARS unit responsible for 10 million dollars' worth of equipment, along with my team of soldiers on an operational deployment in 2014. Show less
  • Us Army
    Combatives Instructor
    Us Army Feb 2013 - Jun 2014
    Fort Lewis, Washington, United States
    This was an assignment in the military where team members and me certified soldiers and other service members in level 1 and 2 hand-to-hand combat training and techniques. - Certified level 3 combative instructor- Certified over 100 combative level 1 soldiers in my unit solo- Assisted in certifying over 750 level 1 students - Assisted in certifying hundreds of level 2 students

Ryan Pointer Education Details

Frequently Asked Questions about Ryan Pointer

What is Ryan Pointer's role at the current company?

Ryan Pointer's current role is A+ | ITIL V4 Foundations | Veteran | BS Cybersecurity and Information Assurance//FEB 2026.

What schools did Ryan Pointer attend?

Ryan Pointer attended Western Governors University, Nco Academy (Warrior Leadership Course) Ft Lewis Wa.

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